bilingual (fr/en) customer service representative ottawa

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job details

ottawa, ontario
job category
Administrative Support
job type
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job description

Our client, one of the top 5 banks, is looking for Bilingual Customer Service Represenative for a 12 months assignment in Ottawa!

Pay rate: $20/hr
Hours: 8 am to 12 am (Monday to Friday), Saturday 8 am to 8 pm and Sunday 9 am to 7 pm. Must be flexible to work a variety of shifts including weekends and holidays

Job Responsibilities:
- Interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints
-Referring unresolved customer grievances to designated departments for further investigation
-Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

- Work for one of the top 5 banks in Canada
- Foot in the door opportunity

Must Skills:

-Biligual-English and French
-Flexible to work on different shifts, may include nights, weekends, holidays, etc.
-Must becustomer service savvy
-Adaptable, professional, flexible, a quick learner, and has strong customer service skills
-1 year of Biligual Frech and English work experience previously
-1 year of Call Center Experience
-1 year of Customer Service

Nice to have:

post-secondary education

*Clear credit and criminal check required*

If interested please apply online!

Qualified candidates will be contacted.


Phone Number:
Fax Number:

Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.