bilingual french emergency assistance representatives in kitchener

posted
job type
permanent
apply now

job details

posted
location
kitchener, ontario
job category
Contact Centre and Customer Care
job type
permanent
reference number
2119360STFEN
apply now

job description

Do you enjoy helping customers over the phone? Have excellent customer service from a call centre environment or healthcare background and looking for a new opportunity?

We are currently recruiting for 5 Bilingual French Emergency Assistance Representatives on a permanent basis directly with our client in Kitchener.

In this position you would be responsible for:
- Providing assistance to clients related to insurance and emergency procedures
- Verifying information and obtaining approval for medical services
- Providing referrals to clients
- Arrange billing with medical referrals to ensure smooth payment process for clients
- Receive incoming calls pertaining to current cases, updating the case and setting up appropriate action plans for follow up

Advantages
- Direct hire, permament role with a reputable company
- Great working atmosphere, modern facility
- Free Parking, Appreciation Days / Company Events
- Excellent full coverage benefits effective immediately
- Group RRSP's, company matching 3% contribution plan
- Pay rate $18.46/hr +$1.50/hr for French language, plus bonus



Qualifications
The successful candidates will meet the following qualifications to be considered for the Bilingual French Emergency Assistance Representatives:

- 1-2 years previous customer service or related experience (ie. retail sales, call centre, or teaching/training, travel or healthcare background is an asset)
- Ability to work shifts consisting of days, evenings, weekends and statutory holidays. This is always a 37.5 hrs/week.
- Shift times: earliest shift is 6am-2pm, latest shift is from 4pm-midnight.
- Proficiency using computer applications - Windows, MS Office, web-based technology
- Ability to maintain an energetic and enthusiastic attitude when speaking with clients
- Ability to work independently in a fast-paced team environment while maintaining strong attention to detail

Eligibility to work in Canada:
Applicants must be permanently eligible to work in Canada upon their start date. Proof of eligibility for permanent roles may include: a Canadian birth certificate, Canadian passport, Canadian citizenship certificate, permanent residence card or confirmation and would include having a valid Social Insurance Number.

How to apply:
1) Respond directly to this job posting
2) Apply on www.randstad.ca and follow up with a phone call an hour afterwards to 519-772-0181 and ask for Saudia or Bobbie

Our services will not ever be at a cost to you. Registration with Randstad offers you the benefit of our industry knowledge and client database which spans over many industries.

Randstad Waterloo is committed to helping you tackle the challenges and take advantage of promising career opportunities. Connect with us today to learn more about many positions we have to offer at the Waterloo Randstad.

Saudia,
Bobbie,
Melanie

Phone Number:
519.772.0181
Fax Number:
519.772.0186

Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.