bilingual (french) service desk technician - markham

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job details

markham, ontario
job category
Administrative Support
job type
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job description

Our client in the insurance industry is seeking a Bilingual Service Desk Technician to work a on a 1 year assignment in Toronto. The successful candidate will work 37.5 hours per week at a rate of $25.36 per hour.


Primary duties include:
- Providing technical troubleshooting with a focus on first call resolution
- Taking ownership of all support requests through to resolution
- Properly document and track all contacts using a ticketing system
- Provide password reset assistance
- Severity incident reporting, triage and escalation
- Providing ‘how to’ instructions and guidance regarding all business applications
- Interaction with users is primarily via phone. Email, instant chat and walk up are also possible.

Other daily duties will include:
- Following procedures as related to standard technical troubleshooting
- Incident escalation to various departments and vendors as needed
- Work in coordination with 3rd party vendors for co-managed applications
- Installing software onto desktops and laptops
- Distribute application packages throughout a MS SCCM infrastructure
- Participate in and contribute to new process documentation
- Participate in project work

• Work for a well-known insurance company
• Earn $25.36/hr
• GTA Location
• Work full-time hours (7.5 hrs/day) Hours of Work: 10am - 6pm
• 1 year contract with possibility of extension

- Fully Bilingual (French and English)
- Excellent verbal and written communication skills
- Strong customer service skills with the desire and ability to exceed customer expectations
- Must have skills include Windows 7 & Office 365 support
- 2-4 years’ experience in an IT Help Desk or Service Desk environment
- 2-4 years’ experience supporting common Desktop applications and related hardware technologies
- Strong problem solving and analytical skills based on 2-5 years’ experience in an IT Department
- Support for any authorized desktop software, operational systems (Windows 7 / Windows 10), mobile devices and other tech products
- Tech savvy with working knowledge of office automation products, databases and remote control
- Experience using incident tracking tools (Ticketing Software)
- Acute attention to detail
- Strong team player
- Friendly and professional

Experience/Skills Preferred
- Conversational French is preferred*
- ITIL certification would be an asset
- CCNA/MCSA/A+ Certifications would be an asset but is not a requirement
- Insurance industry fundamentals would be an asset but is not a requirement

Our Human Forward brand promise focuses on using technology to enhance your experience working with us. As part of this, we’ll be following up on your application with a short text-based survey. By responding, you’ll be able to tell us more about yourself and share your preferences, directly from your phone! We’ll use this info to help you find the best possible job!


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Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.