bilingual insurance representative 17$/hr (temporary to permanency) in ottawa

job type
CA$ 17 per hour
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job details

ottawa, ontario
job category
Contact Centre and Customer Care
job type
CA$ 17 per hour
reference number
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job description

Job Summary:

The inbound call centre Bilingual Customer Service Representative is responsible for providing high-quality customer service by professionally answering all incoming telephone calls and emails from plan members and service providers. Using several different inquiry systems/databases, questions include but are not limited to: claims adjudication, policy/benefit questions, member eligibility and monthly invoice questions. Flexible hours may be required at peak periods.

Responsibilities and Duties:

Provide excellent customer service while responding to all inbound inquiries.
Be attentive to the customer in order to fully understand their situation.
Document all call information according to standard operating procedures.
Remain current on program information, products, processes, and business initiatives.
Use the company supplied ‘scripts’ when available.
Assist in other departments as required.
Other duties as required.

Bilingual in English and French, spoken and written;
Ability to speak and/or write Arabic is an asset;
Highly developed customer service skills;
Ability to learn quickly and adapt to several computer systems;
Ability to multi-task;
Proven problem-solving and decision making skills;
Ability to work as part of in a team as well as independently;
Ability to work under pressure;
Excellent organizational skills;
Medical/dental knowledge and experience would be an asset;
Ability to exercise patience in regards to challenging language barriers.


Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.