bilingual quality assurance associate in moncton

posted
job type
permanent
salary
CA$ 45,000 per year
apply now

job details

posted
location
moncton, new brunswick
job category
Contact Centre and Customer Care
job type
permanent
salary
CA$ 45,000 per year
reference number
2092396STFEN
apply now

job description

Attention All candidates experienced in Quality Assurance!

Do you have previous experience in a call centre setting as a Quality Assurance specialist? Do you have a knack for attention to detail? Are you looking for you next career Milestone?

Randstad is hiring for Sr. Bilingual Quality Assurance associates to work for a call centre in Moncton. This is your opportunity to utilize your previous experience in Quality assurance and propel your career with a brand new company in Moncton!

Successful candidates can expect to monitor all interactions including calls, emails, call logs, etc. and provide feedback to the call centre associate and leadership team! You will work closely with a team of Quality assurance associates and publish quality trends.

This is a permanent hiring opportunity, with room for growth and is an immediate hiring!

Below, please find more details..

Annual Salary:
$45,000 - 50,000

PLUS receive a $700 signing bonus upon completion of your probation period!

Job duties include:
- Monitor all interactions (calls, emails, etc)
- Provide on-time/immediate feedback to the floor
- Coordinate and facilitates call calibration/training sessions for call center staff
- Conduct quality monitoring and coaching
- Drive first call resolution and quality initiatives in the program

Advantages
- Join a brand new team!
- Brand new building/environment
- Permanent opportunity
- Full time hours
- Competitive salary ($45-50k/year)
- Career progression opportunities!
- Comprehensive dental and medical benefits package
- Receive a $700 bonus

Qualifications
- Clear communication skills (English/French)
- Minimum 6 months experience as a Quality Assurance

Interested? APPLY NOW! Interviews taking place this week. Here's how you can apply:
1) Call us at 6474493239
2) Email a copy of your resume to gtacc@randstad.ca, and reference "Moncton Quality Assurance" in the subject line
3) Apply directly via this posting!

human forward

Ashley,
Magda,
Fady,
Yasameen

Phone Number:
905.814.6554
Fax Number:
905.814.4921

Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.