bilingual service desk representatives - english/french (july 2018) in ottawa

posted
job type
permanent
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job details

posted
location
ottawa, ontario
job category
Contact Centre and Customer Care
job type
permanent
reference number
2101410STFEN
apply now

job description

Our downtown client is looking for Technical Help Desk Agents to support their internal clients with technical issues. We are looking for bilingual agents who speak English and French

Responsibilities Include:
Receives, logs and answers customer problem/request/issue calls
Performs initial level of problem identification and attempts to resolve when appropriate; otherwise, documents troubleshooting efforts in problem ticket and notifies technician immediately
Assists with monitoring and tracking incidents to ensure resolution occurs within the service level agreements
Performs follow-up on incidents to ensure customer satisfaction


Temporary position with a reputable company
Convenient downtown location
$16-19 an hourly
Professional team environment


Minimum 2 years call center or help desk experience
Technical Support Experience
Must be available for rotating shifts Monday to Friday 7am – 10pm, Saturday 9am-5pm
Excellent communication skills
Good problem solving and analytical skills
BA in Computer Science, Diploma, or relevant work experience.
Must have knowledge of computers with a technical mindset

We are looking to fill the positions ASAP. Interested candidates should apply directly online or send a copy of their resume to admin.otdowntown@randstad.ca

Thank you for your interest but only selected candidates wiill be contacted



Advantages
Great and stable international company
6 month contract, extension of the contract depends on perormance
$16-19 an hour
Great working environment, company is in the downtown core
Easily accessible by bus


Qualifications
FLUENTLY BILINGUAL IN BOTH SPOKEN AND WRITTEN ENGLISH AND FRENCH
Minimum 2 years call center or help desk experience
Technical Support Experience
Must be available for rotating shifts, Flexible and
Excellent communication skills
Good problem solving and analytical skills
BA in Computer Science, Diploma, or relevant work experience.
Must have knowledge of computers with a technical mindset



Sebastien


Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.