bilingual team lead in moncton

posted
job type
permanent
apply now

job details

posted
location
moncton, new brunswick
job category
Contact Centre and Customer Care
job type
permanent
reference number
2092397STFEN
apply now

job description

Calling all Bilingual Team Leads in the Moncton area! Immediate Hiring opportunity - APPLY NOW!

Do you have previous experience in a call centre setting as a leader? Do you enjoy coaching, mentoring and leading by example? Do you speak both English & French fluently?

IF you answered "yes" to the above questions, we want to hear from YOU!

Randstad is hiring for Bilingual Team Leads to join an exciting call centre in Moncton! This is your opportunity to utilize your previous experience as a Bilingual Team Lead and propel your career with a brand new company in Moncton!

Successful Team Lead candidates can expect to lead, coach and monitor direct reporting agents working in a customer service department.

This is a permanent hiring opportunity, with ample room for growth and is an immediate hiring!

Annual Salary:
$45,000 - 50,000


Job description:
 Leading team of 18-20 customer service agents
 Conduct quarterly & annual evaluations with team
 Coaching of agents & providing live feedback
 Monitoring calls to ensure quality control
 Taking escalation calls from clients
 Metric monitoring and KPIs

Advantages
- Join a brand new team!
- Brand new building/environment
- Permanent opportunity
- Full time hours
- Competitive Annual salary
- $45,000-50,000 per year
- Career progression opportunities!
- Comprehensive dental and medical benefits package

Qualifications
- Clear communication skills (English/French)
- Minimum 6 months experience as a Team Lead or supervisor
- Previous experience in coaching or as a Sr. Customer service rep will be considered

Interested? APPLY NOW! Interviews taking place this week. Here's how you can apply:
1) Call us at 6474493239
2) Email a copy of your resume to gtacc@randstad.ca, and reference "Moncton Team Lead" in the subject line
3) Apply directly via this posting!

human forward

Ashley,
Magda,
Fady,
Yasameen

Phone Number:
905.814.6554
Fax Number:
905.814.4921

Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.