bilingual team lead in toronto

job type
$ 55,000 per hour
apply now

job details

toronto, ontario
job category
Contact Centre and Customer Care
job type
$ 55,000 per hour
reference number
apply now

job description

Attention all Bilingual (English/French) candidates with Call Centre Leadership experience!

Looking to work for a global leader in the Food & Beverage industry? Do you have experiencing leading a team of agents? Are you ready for your next career milestone?

IF you answered "Yes" to the above questions, Randstad is looking for you!

Randstad has partnered with a client in North York in search of a Team Lead candidate to lead a group of unique customer experience agents. This is an opportunity for leaders with a proven successful track record in leadership who also love everything food and want to join a company with ample room for growth!

The successful candidate will Lead the team, be responsible for Quality Control, and take escalation calls.

Job Details:
- Leading team of 12-14 customer experience agents
- Conduct quarterly & annual evaluations with team
- Coaching of agents & providing live feedback
- Monitoring calls to ensure quality control
- Taking escalation calls from clients

Hours of operation:
Monday - Friday 8 am - 10 pm
Saturdays 8 am - 5 pm

- Bilingual salary of $55,000-70,000/year
- Ideal North York location, 1 minute from the TTC, 5 minutes from the 401
- Fun, modern work atmosphere with store onsite
- Comprehensive benefits plan after 3 months
- Career opportunities and ability to grow within various departments
- Annual renewable contract

- Previous Team Lead experience in call center setting
- Strong computer skills, and/or CRM experience
- Excellent verbal & written communication skills (ENGLISH & FRENCH)
- MUST be well versed in different social media channels (Facebook, Twitter, etc.)

This is an opportunity to be a part of an outstanding organization. If you are looking for a career with one of the TOP companies in CPG, we want to hear from you!

If interested, here's how you can apply:
1) Reply to this email with a copy of your resume
2) Call 9058146554 ext. 5317
3) Email your resume to and reference "Team Lead" in the subject line

Hurry! Interviews will be taking place with the client next week!


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Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.