change management specialist - senior - telephony in montreal

posted
job type
temporary
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job details

posted
location
montreal, québec
job category
Technologies
job type
temporary
reference number
2074530PROEN
apply now

job description

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We are looking for a Change Management Specialist - Senior - Telephony

Summary of tasks:
Assess change management requirements for projects deploying new, or improved, technologies.
Define high-level approach for change management
Provide labour and material estimates for delivering the change management component of a project
Perform detailed audience analysis and organization impact analysis. This includes risk assessment, role mapping/access and software/hardware usage assessments. These deliverables are completed in conjunction with project/business stakeholders.
Develop sponsorship, communications, training and business engagement strategies.
Develop labour relations strategy, if needed. Determine key performance metrics, business readiness and competency measures.
Develop detailed communication and training curriculum and build related materials.
Engage and guide the key business stakeholders to actively lead or support the adoption of the change
Execute communications to build awareness, understanding and buy-in for change and conduct business readiness assessment.
Prepare trainers, coordinate logistics, deliver training and evaluate effectiveness.
Deliver end-user support (e.g. on-site support, war room support, telephone coaching, remote assistance, making on-line self-help available, etc), monitor behaviour change/performance and complete knowledge transfer.
Apply, and ensure compliance with, all appropriate I&T standards (eg. Security, Architecture, Project Delivery Methodology, SOX, etc.)

Mandatory skills:
10 years

Specialties: Telephony project (Telephone swap, Jabber, WebEx, CrewTalk, nine Help Desk/Call centre systems, Client Facing systems)

Please contact Alex Prieto at 514-392-6348 or
email alex.prieto@randstad.ca

Randstad Professionals Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.