collections agent- 28068 nanaimo

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job details

nanaimo, british columbia
job category
Contact Centre and Customer Care
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job description

Do you have previous call centre experience and enjoy problem solving? Are you looking for a great foot in the door opportunity with a top 5 bank? If so, we have the perfect opportunity for you!

We are currently recruiting for Collections Agent for a 3 month contract in Nanaimo.

Pay rate: $16.50/hr
Tentative start date: September 24th 2018
Hours: Monday to Friday
- 7am to 9pm; Saturday 9am to 5pm and Sunday 1pm to 5pm
- Schedule is usually a 5 week rotation
- Open to candidates as well that are looking for part-time please specific in the submission the availability

As a Collections Agent, your responsibilities will include, but not be limited to:
- Under the direction of a Collections Team Leader, the Collections Agent is responsible for managing a section of the delinquent portfolio in a manner that maintains positive customer relations with all past-due customers. The incumbent performs all duties according to the established Collections Policies & Procedures.
- Actively manage a queue of past-due accounts to ensure company delinquency and write-off targets remain at acceptable levels.
- Initiate outbound calls to all delinquent customers based on timing tree.
- Handle all inbound calls on delinquent accounts, regardless of who the account has been assigned to.
- Ensure accuracy of customer information in KeySys by maintaining computerized notes and updating residence, employment and banking information.
- Assist team members in contacting past-due accounts to achieve team and individual targets on a monthly basis.
- Perform basic skip tracing functions when required.
- Contribute to the promotion and maintenance of positive customer relations by offering strategies to delinquent customers
- Recommend solutions on delinquent accounts such as Deferral payments, Re-writes and Repossessions.
- Escalates accounts and issues according to Collections policies & procedures.
Display professional telephone etiquette when communicating with customers.

- Work for a leading bank in Canada
- Foot in the door opportunity to gain banking experience - recent grads welcome!
- Earn a competitive pay rate
- Full time and part time opportunities available!

- Computer savvy (professional MS Office)
- 1 year customer service experience
- 1 year call center experience (nice to have)
- Excellent typing speed
- 5/5 communication skills
- New grad (nice to have)
- Ability to multitask

* Clear credit and criminal check required *

Interested in the Collections Agent position in Nanaimo? Apply online today!

Qualified candidates will be contacted.

Our Human Forward brand promise focuses on using technology to enhance your experience working with us. As part of this, we’ll be following up on your application with a short text-based survey. By responding, you’ll be able to tell us more about yourself and share your preferences, directly from your phone! We’ll use this info to help you find the best possible job!


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Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.