collections officer toronto 28319

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job details

toronto, ontario
job category
Contact Centre and Customer Care
job type
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job description

Do you have a strong customer service background and previous banking experience? If so, one of our banking clients is looking for a Collections Officer for a 6 month contract in Toronto!

Pay: $18/hour and $1.02 shift premium for any shifts ending at 9 pm

Hours: Mon-Fri, 7:30am - 12:00am & Saturday 9:00am - 6:00pm & Sunday 1:00pm - 5:00pm (rotating shifts)
Must be flexible to work within this

As a Collections Officer your main job duties include but are not limited to:
- Manage a queue of past-due accounts
- Initiate outbound calls to all delinquent customers based on timing tree.
- Handle all inbound calls on delinquent accounts
- Ensure accuracy of customer information in KeySys by maintaining computerized notes and updating residence, employment and banking information.
- Perform basic skip tracing functions when required.
- Create positive customer relations by offering strategies to delinquent customers for the benefit of TDAF and the customer.
- Provide and recommend solutions on delinquent accounts such as Deferral payments, Re-writes and Repossessions.
- Escalate accounts and issues following Collections policies & procedures.
- Professional customer service when handling customers over the phone

- Work for one of Canada's top 5 banks!
- Competitive pay rate
- Long term contract
- Possibility for additional 6 month extension
- Potential to become permanent
- TTC Accessible location

- Banking experience
- 2 years call center experience
- 2 years collections experience
- 5/5 communication skills
- 2 years home and auto insurance industry experience
- Results and service oriented (capable at interacting at all levels)

Interested in the Collections Officer position in Toronto? Apply online today!

*Clear credit and criminal check required

Qualified candidates will be contacted.

Our Human Forward brand promise focuses on using technology to enhance your experience working with us. As part of this, we’ll be following up on your application with a short text-based survey. By responding, you’ll be able to tell us more about yourself and share your preferences, directly from your phone! We’ll use this info to help you find the best possible job!


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Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.