collectons officer - toronto 28319

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job details

toronto, ontario
job category
Finance and Accounting
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job description

Do you have customer service and banking experience? If so, one of our banking clients is looking for an Collections Officer for a 6 month contract in Downtown Toronto!

Pay: $18/hour
Hours: Mon-Fri, 7:30am - 12:00am & Saturday 9:00am - 6:00pm & Sunday 1:00pm - 5:00pm (rotating shifts)
Must be flexible to work within this

As a Collections Officer your main job duties include but are not limited to:
- Manage a queue of past-due accounts
- Initiate outbound calls to all delinquent customers based on timing tree.
- Handle all inbound calls on delinquent accounts
- Ensure accuracy of customer information in KeySys by maintaining computerized notes and updating residence, employment and banking information.
- Perform basic skip tracing functions when required.
- Create positive customer relations by offering strategies to delinquent customers for the benefit of TDAF and the customer.
- Provide and recommend solutions on delinquent accounts such as Deferral payments, Re-writes and Repossessions.
- Escalate accounts and issues following Collections policies & procedures.
- Professional customer service when handling customers over the phone

- Work for one of Canada's top 5 banks
- Competitive pay rate
- Long term contract
- TTC Accessible location

- banking experience
- 2 years call center experience
- 2 years collections experience
- 5/5 communication skills
- 2 years home and auto insurance industry experience
- results and service oriented (capable at interacting at all levels)

* Clear credit and criminal check required *

Interested in the Operations Officer position? Apply online today!

Qualified candidates will be contacted.

Our Human Forward brand promise focuses on using technology to enhance your experience working with us. As part of this, we’ll be following up on your application with a short text-based survey. By responding, you’ll be able to tell us more about yourself and share your preferences, directly from your phone! We’ll use this info to help you find the best possible job!


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Randstad Professionals Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.