contact centre representative - 10 weeks - $21/hour in victoria

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victoria, british columbia
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Administrative Support
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job description

Do you love customer service and resolving questions? Do you have solid typing and computer skills?

If you are a student, or are looking for some temporary work, or are interested in seeing what provincial government call centre work might be like then read on!

We are hiring for customer service specialists to provide front line support for 120+ programs and services the provincial government offers to residents, businesses and visitors, for a 10 week period starting May 2018.

Opportunity: Full time, temporary position
Location: Downtown Victoria
Hours: 7 hours per day between 7.30am - 5.00pm, Monday - Friday
Pay rate: $21/hour
Duration: 10 weeks - mid-May to end-July 2018

Responsibilities include:
• Providing contact centre services for requests received through all channels (Call/Email/SMS)
• Learning and utilizing a variety of computer applications, including the British Columbian government websites, to research enquiries and provide timely and accurate responses to requests
• Keeping accurate records of customer interactions and transactions, recording details of inquiries and comments, as well as taking ownership of action points
• Referring or transfering requests to the appropriate resources at a Province Ministry or Province Business Area where the nature of the request requires information not available to the Service Provider or constitutes Complex Services
• Communication with internal departments to ensure a win-win solution
• Providing professional and excellent customer service at all times

• 1+ year customer service experience
• Friendly demeanor and a desire to resolve problems
• High comfort levels using a computer to research and update information
• Typing speed of 40 WPM with a 98% accuracy
• Excellent plain language and professional communication skills, both verbal and written
• Understanding of principles of privacy and security of personal information

• Pay rate of $21/hour
• Full time, regular hours for 10 weeks
• Supportive team environment
• Downtown Victoria location
• Training provided
• Excellent government and call centre experience
• 10 week assignment makes you eligible to apply for permanent position with company as and when these arise

If this sounds like you, then please apply here today and one of our Staffing Consultants will be in touch. Alternatively, please email your resume to All applications are welcome, but only those who meet the requirements will be contacted.

Any questions? Please feel free to call the Randstad Victoria office at 250.383.1389 and one of the team will be happy to help.

We look forward to hearing from you!


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Randstad Canada