customer service agent in saint john

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saint john, new brunswick
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Contact Centre and Customer Care
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job description

Are you looking for a call centre job in Saint John? We have a great temp to perm opportunity for you! As a customer service agent, your main responsibility is to assist guests with making hotel reservations, modifications and cancellations. Your biggest strength is your ability to field customer interactions in a positive, productive way. You’re knowledgeable about the company and able to answer customer questions effortlessly. At the same time, you always have your targets in mind.

What the job will involve:
Customer service agents must excel at providing an amazing experience to customers. Some of your responsibilities as a customer service agent will include:
• Responding to inbound customer calls with warmth and professionalism
• Using sales techniques to promote products and services
• Achieving KPIs and objectives related to productivity, quality, efficiency and teamwork
• Thoroughly understanding company procedures, especially as it relates to making reservations
• Following company policies to ensure a high standard of service
• Participating in team meetings and bring forward any issues that need to be resolved

Perks of the job
• Pay is $14
• Your schedule is flexible (could be any time between 7AM and midnight, 5 days per week)
• You’ll always have 2 consecutive non-weekend days off
• Sales targets are very reasonable, and there are added incentives packages for upselling
• Very casual dress code – jeans and light business casual
• Once you become a permanent employee, lots of other perks are available such as tuition reimbursement, RRSP matching, referral bonuses, and gym facilities

Awesome location and office
• Central, uptown location in Saint John (Bell Aliant Building)
• Open concept and friendly office atmosphere
• Office is a short walk to the pier, King’s Square, shopping and restaurants
• Free parking is available; costs are covered by employer
• The office is connected to a mall, food court, and City Market
• Tons of lunch options as well as lots spaces to sit and eat outside – very green, lots of trees and seating that make it an enjoyable place to have lunch or get outside during your lunch hour

Start Date: October 29th, 2018

Would you be a good call centre agent?

This is the perfect job for someone looking to get their foot in the door and start their contact centre career. Training will be provided on the job, so minimal call centre experience is needed. We’re mostly looking for passionate, friendly individuals who are open to learning and have customer service skills! You’re a good fit if you have:
• Strong customer service and sales skills
• Excellent phone persona and listening skills
• General geographic knowledge
• Basic computer and typing skills
• Able to pass a simple background check

Are you interested in becoming a customer service agent? If so, please apply online at We look forward to reading your resume!


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Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.