customer service representative (csr) in edmonton

posted
job type
permanent
salary
CA$ 50,000 per year
apply now

job details

posted
location
edmonton, alberta
job category
Administrative Support
job type
permanent
salary
CA$ 50,000 per year
reference number
2111036STFEN
apply now

job description

Role: Customer Service Representative (CSR)
Location: South Edmonton
Type: Permanent

We are currently seeking a qualified, motivated and experienced Customer Service Representative. Working with one of Canada’s largest industrial manufacturer and distributor, you will have the opportunity to work with a group of knowledgeable, passionate and tenured professionals as your team mates!

This is a very hands-on Customer Service Representative role in an industrial environment that requires a high level of customer service, located in South Edmonton.

This is a Monday to Friday role, however does also require rotational on-call schedule. You can expect an on-call schedule of 1 week, every 2 months.

Customer Service Representative Role Responsibilities:

* Responsible for answering telephone calls/emails and providing necessary information
and feedback on stocking levels order status, order tracking and order entry.
* Provide alternative products/solutions for out of stock or long lead time items to meet
customer needs.
* Work towards maintaining a 24 hour turnaround time on customer purchase orders and
accurate entry in database
* Ensure a proactive approach and delivery to calling customers, providing them with
information concerning the status of their orders as necessary.
* Maintain up to date and a high level of technical knowledge ensuring that best advice
and technical assistance is provided to customers and team members.
* Responsible for administrative management ensuring that existing processes are
regularly reviewed and recommendations made on process improvements.
* Additional duties as required


Advantages
What you receive in return:

- Immediate Permanent opportunity
- Earn between $50,000 - $65,000 annually, based on experience
- Comprehensive group benefit plans
- Opportunity for career development
- Work in a team environment, all employees working together to achieve the goals at all times
- Convenient South Edmonton location, easily accessible from Anthony Henday and Whitemud
- Company matching RSP Programs
- Zip on over to South Edmonton Common after work for all of your shopping and social needs, its right there!


Qualifications
Who you are:

* Focused on Health and Safety at all times
* Strong attention to detail
* Able to work in a fast paced and deadline driven environment
* Proven customer service skills
* A great attitude
* Strong desire and willingness to learn and develop
* Effective communication skills (verbal, written)

The ideal candidate will have 2+ years experience in a Customer Service Representative capacity in an industrial or manufacturing environment, preference given to those with experience in Industrial Fluid Power businesses.

* 2+ years experience in Industrial Sales, specifically with Fluid Power
* SAP experience preferred
* Analytical with mathematical and problem solving aptitude

If this opportunity appeals to you, apply now! This role will not be available for long!

To apply:
- Visit randstad.ca and apply directly to this posting
- Email Melissa or Josh directly at melissa.tkachuk@randstad.ca or josh.baynes@randstad.ca
- Call Melissa or Josh directly at 780-420-1158 to learn more!

Local candidates only please

Thank you for your interest in Randstad Staffing!

Top employers choose to work with Randstad because they know that our specialization and focus can help them find great matches with superior candidates like you! We understand your employment market and we're working with the best employers in your neighborhood.


Melissa,
Josh,
Joel

Phone Number:
780.420.1158
Fax Number:
780.420.1789

Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.