customer service representative - nov 1st in vancouver

job type
$ 37,000 per year
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job details

vancouver, british columbia
job category
Contact Centre and Customer Care
job type
$ 37,000 per year
reference number
apply now

job description

Are you a customer service expert with excellent attention to detail? Are you looking for a full time permanent role based in Downtown Vancouver with one of Canada's largest and most successful companies? We are looking for Account Service Representatives to join our team starting November first. We are interviewing for this role now.

As an Account Service Representative your main responsibilities will be responding to phone inquiries whilst processing and managing client and customer accounts and working closing with the Accounts Receivable team.

Other duties include but are limited to:

• Provide exceptional customer service by responding to phone calls, email and faxes from
clients, brokers and underwriting regarding payments, refunds, billing arrangements,
payment methods and account discrepancies.
• Add or update banking information, amend payment schedules as required, process and
review premium refunds.
• Process cheque requisitions, cheque reversals, requests for stop payments, and write-
offs within authorized limits to correct account balances.
• Accurately process final notices and set up withdrawals as needed for final collection
letters within appropriate guidelines.
• Accurately complete daily payment reports and process broker commission payments.
• Maintain filing system. Participate in returning voicemail messages and ensure proper
follow up on files when necessary.

• Work with a national industry leader
• Excellent compensation and benefits package
• Huge potential for growth and development
• Full time, permanent, stable role
• Excellent location based in Downtown Vancouver
• Be part of a fun and social team
• Interact with customers on a daily basis

• College diploma preferred.
• Minimum of one year customer service experience, ideally in a contact centre setting
• Excellent communication skills both written and verbal
• Ability to build, develop and maintain strong relationships
• High attention to detail is a must
• Excellent computer skills including MS Office
• Previous financial/insurance or Account Servicing experience is an asset
• Accurate data entry and keyboarding skills.

If this sounds like the perfect opportunity for you there are 3 easy ways to apply:

1) Apply directly to this posting
2) email and
3) Text 604-349-0965

Only shortlisted candidates will be contacted

Thank you


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Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.