e-chat customer service representative in montreal

posted
job type
permanent
salary
CA$ 13.85 per hour
apply now

job details

posted
location
montreal, québec
job category
Contact Centre and Customer Care
job type
permanent
salary
CA$ 13.85 per hour
reference number
2101862STFEN
apply now

job description

The world of customer service is changing. Communications with clients are more and more being done over the internet. Efficiency and speed is what clients are looking for which is why we are adapting to the demand. You would be responsible for answering client inquiries, providing technical support and upselling through e-chats and calls.

Even though clients are looking for quick and easy answers, they are still looking for the human approach. They will be chatting with you and not a robot. You will be making the difference in their busy lives.

Location: Montreal
Schedule: be available from 7:00am to midnight ( you will receive your schedule 3 weeks ahead of time)
Salary: 13.85$ -16.00$ ( depending on your experience)

Tasks:
- Answer all client inquiries by phone, email and e-chat
- Give advice on the company’s services and promotions
- Deliver exceptional customer service in both English and French
- Help clients understand their invoices and rectify any errors
- Promote and sell the features, advantages, and benefits of Shaw products and services to our customers


Advantages
- Work for a stable and growing company
- Great work environment
- Full benefits package
- 2 week paid training
- Discounts on the internet and TV services
- Beautiful lounge kitchen and rest area
- UV light resting section
- Free coffee, tea, carbonated water and ice
- Library
-Open concept office
-Great growth opportunities


Qualifications
- Perfectly bilingual English & French written and orally
- Good spelling and grammar in both French and English
-High school diploma
- Adaptability
-customer service skills

If this job interests you please call us at 514-350-1006 or email us your cv:


catherine.godbout@randstad.ca ou karell.fucile@randstad.ca ou karen.suarez-leiton@randstad


Karell,
Catherine

Phone Number:
514.350.1006
Fax Number:
514.350.0034

Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.