field services specialist - level 1 - sudbury

posted
job type
temporary
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job details

posted
location
sudbury, ontario
job category
Technologies
job type
temporary
reference number
2091949PROEN
apply now

job description

We have an ongoing need for 2 Field Services Specialists in Sudbury, ON

You must have a reliable vehicle to be successful in this role.


Requirements
• Relevant Degree/Diploma or equivalent
• Proven problem solving and analytical skills.
• Excellent attention to detail.
• Ability to document processes and accept feedback.
• Strong ability to work within a team environment.
• Excellent communicator and personable.
• Goal-oriented and action-focused.
• Experience in customer service or help desk environment recommended.
• Some knowledge of database technologies and asset.
• Strong verbal and written communication skills with peers, clients, and other vendors
• Ability to make sound judgement calls and escalate to senior resources when needed
• Vehicle and valid driver’s license is required
• Physically capable of lifting and carrying packaged computers, monitors, and other equipment.
• Hands-on experience with troubleshooting, replacing, and configuring hardware, including PCs, mobile devices, servers, and other networking equipment;
• Strong knowledge of all Endpoint OS – Windows Operating Systems, OS X, iOS
• Strong knowledge of common client‐side productivity application suites (Microsoft Office Suite, Office 365 environments, Adobe Acrobat, Adobe Creative Suite, etc.)
• Experience with using Endpoint management solutions such as JAMF, SCCM, MBAM etc.
• 3-5 years experience in a technical support role.
• Reliable access to personal transportation is a requirement.

Assets
• Industry certifications – Microsoft Certified Professional (MCP), MCSA, CompTia A+, Network+,
• Basic working knowledge of Linux and Unix
• Past experience with ticketing systems such as ServiceNow or ConnectWise to track time and status/resolution
• Hands-on Experience with print publishing software
• Experience in time-critical manufacturing/production environments

In this role, you’ll be interacting with our clients and users often at various locations across Canada.
While at our clients’ offices, you’ll need to use your broad technical knowledge to identify, troubleshoot, and resolve user issues on a variety of devices – workstations, laptops, smartphones, and other peripherals. You will also configure devices, manage inventory, perform maintenance tasks, and update documentation.



You’ll have hands-on experience working with Windows XP/7/8/10, iOS, Windows Server, Active Directory, DHCP/DNS, VMware, Office365, and more.
This position will require the candidate to carry a mobile phone and perform on-call duties as required. Some overtime may be required in this position. Reliable access to personal transportation is a requirement.
At some locations, travel will be required (up to 50% in various regions)

Job Description
Responsibilities
• Overall administration of the desktop, laptop, and peripherals at specific location.
• Install, configure, and diagnose client workstations, servers, and other equipment.
• Support of local servers and applications at the specified locations including engaging with any 3rd party software providers as required and responding to access and change requests.
• Install applications and updates not handled by automation tools.
• Conduct on-site problem determination and analysis.
• Assist Business Technology Team with network, server, and storage troubleshooting.
• Provide advice and technical guidance to end users and technical resources as the situation warrants.
• Go on site to support customers or projects that can’t be performed remotely as well as routine maintenance.
• Local computer room maintenance and support (UPS, generator, cooling and fire prevention systems)
• Perform local server backups and restores.
• Participate in any office relocation moves.
• Perform network hardware reboots or replacements.
• Administration of local card access security systems
• Verify and diagnose servers, network hardware, and other infrastructure issues with the help of escalation
staff.
• Document in detail the activities carried out as well as the technical information collected.
• Miscellaneous technical project support such as: Local Server Consolidation and AD Consolidation.
• Maintenance of the internal network cabling and cross-connects. Executing changes as required.
• Maintenance and deployment network printer devices.
• Assist in staff moves within the same office or new offices.
• Receive new equipment and ensuring packing slips are submitted.
• Deploy new equipment including locating inventory or submit a purchase request for procurement of new
equipment.
• Record and update inventory electronically in an inventory management tool.
• Record software deployed in a knowledgebase tool.
• Assist with account management activities.
• Manage local equipment inventory.
• Responsible for the use of the site ticketing system to record all problems, incidents and changes. Ensuring accurate resolution notes for each ticket.
• Identify and escalate production critical issues to the appropriate groups.
• Perform data backup and recovery at a user level, as required.
• Comply with internal controls and policies as applicable.
• Responsible for on-call/as-needed support for remote locations.
• This position requires some overtime hours and carrying a mobile phone.

Randstad Professionals Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.