level 3 desktop support specialist (montreal)

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montreal, québec
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job description

We are looking to hire a Senior Level 3 DESKTOP Support Specialist

Job description:
We are looking for a Level 3 DESKTOP ops to maintain technology infrastructure, providing operational stability by following and using the tools, policies, processes and procedures available.
You will also be involved in numerous project based activities aiming to expand and enhance the services provided within the environment.
You will work with us to evaluate, discuss, listen to and re-think ideas to move forward in a productive manner - providing constructive feedback when necessary. You are security savvy with experience in security best practices and frameworks, deployments, security hardening and compliance reporting.

Primary responsibilities:
• Responding to L2 escalations. Resolving incidents impacting hosts or environment.
• Creating, reviewing, maintaining and updating documentation.
• Working with global colleagues to provide globally consistent processes and procedures.
• Investigating & troubleshooting root causes via problem management
• Escalating and liaising with additional internal/external groups when required, resulting in satisfactory resolution.
• Facilitating knowledge amongst colleagues.
• Planning and controlled execution of releases into the managed environment.
• Working with engineering groups to deliver value to customers.
• Working with the IT Security and Risk teams on securing the infrastructure and mitigating vulnerabilities
• Providing input into Business Continuity Planning and Practices
• .Participating in an on call rotation, this is cycled between 15 people at present.
• Assisting in major environment events such as power down and disaster recovery.
Skills required:
• Experience in supporting Windows Operating Systems including Windows Server 2008R2 and 2012R2
• Experience in at least one endpoint and configuration management system (e.g. Microsoft System Center, IBM Bigfix, Tanium, Powershell DSC, Chef, etc.)
• Experience in security deployments (e.g. Patch deployments, Firmware upgrades, etc.)
• Experience in security compliance reporting (e.g. with custom SSRS reports, SCCM/WSUS reporting, Microsoft Security Compliance Manager, etc.)
• Knowledge of threat management principles
• Understanding of Performance Analysis and Troubleshooting tools (e.g. Sysinternals Tools, PerfMon, Splunk, ExtraHop, etc.)Good communication skills in English and the ability to effectively communicate with technical / non-technical personnel
• Experienced in PowerShell scripting
Desired skills:
Any of the below:
• Experience in deploying, migrating and supporting one or more core Microsoft technologies on a large scale environment (e.g. Active Directory, System Center Suite including Operations Manager, Configuration Manager and Orchestrator, WSUS, Failover Clustering DFS-R, DFS-N, Printing)

Randstad Professionals Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.