medical client services representative in ottawa

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job details

ottawa, ontario
job category
Administrative Support
job type
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job description

The Company:
Our client is in the Health Care industry and is a world renown leader for their research and medical product innovation located in the West end of Ottawa

Do you have a keen eye for detail and customer service? Are you looking for an opportunity to challenge yourself? This company attracts the best of the best, and they want you!

SHIFT: The shift is from 9am – 5pm
Training is for the first 2 months and will be a day shift (8:30am - 4:30pm), this is a 6 month contract with a possibility of extension or permanency depending on your performance or/and business need

Rate is between 21 – 22/hr.

The Role:

•Co-ordinates the receipt of commercial and clinical orders and ensures the accurate entry into the Great Plains order entry system.

•First line for customer complaints and logging formal complaint process for action.

•Maintains customer folder with required supporting documentation for each customer including customer set up information, licenses and regulatory documentation.

•Establish and maintain professional business image through appropriate business communications (verbal, written and electronic), dress and behavior

•Initiates billing and shipping documents through use of current system following guidelines/procedures for customers as documented

•Develops and distributes reports as may be required by accessing databases or spread sheets.

•Other unspecified tasks as may be required to accomplish business objectives or company goals that are reasonably related to the general job description.

•Receives and directs incoming phone calls and faxes

•Communicate ordered sales to regional and territory managers in order to track shipments to customers.


• Work for a socially conscious company
• Contribute to the development of innovative medicinal products
• Join a large organization with office located worldwide

Company Core Values:
• Openness
• Accountability
• Teamwork
• Integrity
• Delivery Speed
• Continuous Learning

•High School Diploma or equivalent
•Great Plains experience would be an asset.
•Proficient in Microsoft Office Products, especially Excel and Word
•Detail orientated, conscientious, demonstrates a friendly and helpful demeanour
•Excellent Communication skills – verbal, written, electronic, Telephone skills
•Ability to Multi-task , Problem Solve

Interested candidates must apply directly online or send a copy of your resume with the Job Title on the subject of the email to

Thank you so much for your interest but only selected candidates will be contacted


Phone Number:
Fax Number:

Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.