player/customer support manager in montreal

posted
job type
permanent
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job details

posted
location
montreal, québec
job category
Technologies
job type
permanent
reference number
2076801PROEN
apply now

job description

Our client is currently looking for a junior or intermediate customer/player support manager with experience in the video game industry. That person will need knowledge or experience in call center/support center environments.

In this role you will:
• Own, nurtures and grows relationship with assigned clients
• Communicate and follow up with clients about project status and goals
• Primary point of contact and owner of reporting on high-level project status to assigned clients, including the coordination and development of Monthly/Quarterly/Yearly Business Reviews
• Uses, develops, and applies best practices for Call center / Support center environments
• Review project operations and contribute ideas for improvement
• Maintain project trackers up-to-date and accurate
• Organize, file, and maintain all current project documents
• Oversees and executes performance reviews of the staff as necessary
• Identify and communicate operational risks
• Work with support teams (HR/Recruitment/IT/Scheduling …) as necessary
• Day-to-day management and mentoring of Team Leadership
• Track and directly report project status updates to hierarchy
• Schedule meetings, phone calls, site visits and provide general administrative support

Profile:
• Strong experience in customer support in a b2c environment
• Experience managing a team and leading best practices in a customer support environment
• Great english skills
• Basic french level
• Experience in the video game industry is an asset

The role is permanent and based downtown Montreal.
Interested? Please send your CV directly to guillaume.dion@randstad.ca

Randstad Professionals Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.