player/customer support manager in montreal

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montreal, québec
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job description

Our client is currently looking for a junior or intermediate customer/player support manager with experience in the video game industry. That person will need knowledge or experience in call center/support center environments.

In this role you will:
• Own, nurtures and grows relationship with assigned clients
• Communicate and follow up with clients about project status and goals
• Primary point of contact and owner of reporting on high-level project status to assigned clients, including the coordination and development of Monthly/Quarterly/Yearly Business Reviews
• Uses, develops, and applies best practices for Call center / Support center environments
• Review project operations and contribute ideas for improvement
• Maintain project trackers up-to-date and accurate
• Organize, file, and maintain all current project documents
• Oversees and executes performance reviews of the staff as necessary
• Identify and communicate operational risks
• Work with support teams (HR/Recruitment/IT/Scheduling …) as necessary
• Day-to-day management and mentoring of Team Leadership
• Track and directly report project status updates to hierarchy
• Schedule meetings, phone calls, site visits and provide general administrative support

• Strong experience in customer support in a b2c environment
• Experience managing a team and leading best practices in a customer support environment
• Great english skills
• Basic french level
• Experience in the video game industry is an asset

The role is permanent and based downtown Montreal.
Interested? Please send your CV directly to

Randstad Professionals Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.