print and production associate - burnaby

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job details

burnaby, british columbia
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Administrative Support
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job description

Are you looking for long-term opportunities? Are you an organized individual who always stays on top of your tasks. Do you have great interpersonal skills, and perform your work in a swift and professional manner?

If so we have an excellent opportunity for you! We are currently looking for a Print Production and Customer Service Associate to support a team in our global corporate in Burnaby BC. If hired you will work full-time hours on 9-month assignment, be paid $17 per hour, and be responsible for supporting day-to-day activities for customers, including the following:

* Ensure customer issues and escalations are resolved or further escalated as appropriate
* Coordinate the print job intake process, prioritizing and assigning jobs
* Complete and maintain all logs and reports including month-end reports
* Order and replenish consumables, forms inventory and other supplies items as required
* Load print drivers for clients / Enter IP addresses, user access levels
* Maintain log of all activities including on-site parts inventory for fleet equipment
* Carry out first level repair utilizing basic technical and/or electrical skills, escalating in accordance with agreed procedures for next level maintenance and technical support on client fleet equipment
* Interface with Xerox and third party customer service organizations to collaboratively ensure high levels of customer satisfaction
* Complete and maintain all logs and reports including month-end reports
* Order and replenish consumables, forms inventory and other supplies items as required. May include monitoring and managing inventory of production printer consumables and specific stock to support client print job requirements Front Counter

• Work for a top-tier organization in the Global Corporation
• Earn the competitive wage of $17 per hour
• Work in Burnaby location
• Work full-time business hours on a 9-month assignment

• High School Diploma or equivalent certification
• Proven ability to work under pressure handling multiple tasks to ensure timely completion of all activities
• Able to listen and communicate effectively
• Able to read, write and follow basic English instructions
• Ability to lift and move up to 50 pounds
• Excellent communication and Customer service skills
• Effective organizational skills
• Read and comprehend technical trouble shooting (fault codes, image quality) procedures
• Service or Document management industry work experience operating high volume, networked systems


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Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.