recovery advisor / analyst - downtown vancouver

job type
$ 26.50 per hour
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job details

vancouver, british columbia
job category
Administrative Support
job type
$ 26.50 per hour
reference number
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job description

Do you have personal claims or commercial claims experience? The National Home Warranty claims department is looking for a recovery examiner to join their team. We are currently seeking a recovery examiner for our Vancouver office. This role has the potential to extend or go permanent.

As a recovery examiner you will be responsible investigating, evaluating, negotiating and settling recovery opportunities while exercising good economic judgment. You are an excellent negotiator, who is knowledgeable in recovery under contract and tort, and who is familiar with litigation and alternative dispute resolution processes. You should be able to facilitate the resolution of files in dispute following the company's philosophy on claims handling. Additionally, you are responsible for a number of analysis and assessment functions with regards to liability, quantum, coverage, and anticipated recovery.

Responsibilities: What would I do on the job?

• handling files that have been referred to the recovery unit from internal adjusters that have potential recovery opportunities, either from a third party or a party with who had a contractual obligation to National Home Warranty
• directing adjusters to undertake investigations to establish the validity of the recovery potential
• analyzing the liability, quantum and the financial status of parties involved to determine the anticipated recovery
• negotiating settlement, using the most effective means, with the involved parties to ensure recovery or payment reflective of our exposure/risk while ensuring delivery of superior customer service to all stakeholders
• referring files, where appropriate, to legal counsel and directing legal counsel on litigation strategies
• attending settlement conferences, mediations, pre-trials and trials
• maintaining the recovery database and claims financial records through the process of recording claims, maintaining adequate reserves, prompt expense payments, and accurate closing of recovery files
• providing support to the recovery unit, including assisting other members in the recovery team, when necessary
• responsible for controlling external expenses

• Work for a well-known insurance company
• Earn up to $26.5 per hour
• Downtown Vancouver, BC
• 12-month contract, with the possibility of permanent

• preferred experience in handling recovery files
• preferred 3-5 years claims experience in handling personal &/or commercial claims or surety.
• general knowledge of the warranty/property insurance processes
• preferred general knowledge of construction industry and practices and/or surety
• preferred experience in litigation and dealing with counsel and legal processes and proceedings related to collections and subrogation
• excellent oral and written communication skills
• good investigation and negotiation skills
• attention to detail with a desire to take initiative
• ability to work with cross functional teams
• highly organized
• strong computer skills
• excellent negotiation skills

Our Human Forward brand promise focuses on using technology to enhance your experience working with us. As part of this, we’ll be following up on your application with a short text-based survey. By responding, you’ll be able to tell us more about yourself and share your preferences, directly from your phone! We’ll use this info to help you find the best possible job!


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Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.