reservation sales associate in saint john

job type
CA$ 14 per hour
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job details

saint john, new brunswick
job category
Contact Centre and Customer Care
job type
CA$ 14 per hour
reference number
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job description

Are you searching for an entry-level opportunity? Here’s a great job for you! As a reservation sales associate, you assist customers with making hotel reservations, modifications and cancellations. Reservation sales associates are knowledgeable about the company’s products and services and are able to effortlessly answer any questions or concerns from customers. You excel at handling customer interactions and make it point to leave every customer with a positive impression. At the same time, you’re also numbers-oriented and able to keep your goals in mind.

About the job:
• Central, uptown location in Saint John (Bell Aliant Building)
• Various start dates available in May
• There are lots of opportunities and the team is growing quickly!
• Schedule will be 3:30pm to midnight, 5 days per week including weekends; you’ll always have 2 consecutive non-weekend days off
• This is a flexible opportunity – students can work for the summer (May to August) or if you’re a new grad looking for something more permanent, you can stay on after the summer is over
• You’ll start out on a 90-day contract, but have the option to become a permanent, full-time team member
• Starting pay is $14.00/hour
• Extensive training will be provided – you’ll start with 8 days in-person classroom learning and 12-days of live in-the-job training

What the job will involve:

Above all, reservation sales associate specialists excel at customer interactions and providing an amazing experience to customers. Some of your specific duties will include:
• Responding to inbound customer calls; maintaining warmth and professionalism
• Using sales techniques to promote products and services
• Achieving KPIs and objectives related to productivity, quality, efficiency and teamwork
• Thoroughly understanding company procedures, especially as it relates to making reservations
• Following all company policies to ensure compliance and quality assurance
• Participating in team meetings and bring forward any issues that need to be resolved

Awesome location and office space
• Location in Saint John’s uptown core (Bell Aliant Building)
• Office tower is very central, just a 2 minute walk from the pier
• Close to all the best shopping and restaurants – right next to an open air market
• Office building is connected directly to the market and food court
• Lots lunch options including an in-house lunch room, as well as the food court, and lots spaces outside – very green, lots of trees and seating that make an awesome place to have lunch or get outside during your lunch hour.

Are you right for the job?

This is the ideal job for a new grad. We aren’t looking for a lot of formal training or experience. Training will be provided on the job. Above all, we’re looking for passionate, friendly individuals who excel at providing a top notch customer experience and are open to learning! You’re a good fit if you have:
• Excellent customer service and sales skills
• Friendly phone persona and listening skills
• General geographic knowledge
• Basic computer and typing skills
• Able to pass a simple background check

Do you have the customer service skills we’re looking for? We look forward to reading your resume!


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Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.