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2 jobs found in New Westminster, British Columbia

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    • burnaby, british columbia
    • permanent
    • $70,000 - $75,000 per year
    Are you a detail oriented professional looking to take the next step in your career? Do you have an interest in the energy field? Then this is the job for you. If you have strong customer service skills and a passion to help shape the future, this is the job for you!An industry leading energy company is looking to fill two Workforce Analyst positions to oversee and optimize their call centre operations. Note: This job is on site in Burnaby, BC, transit accessible and parking is provided.- Hours of Operation: M-F 7am-8pm, every six weeks the teams rotate to work the closing shift (12-8)About you:- You are an analytical, data driven person - You are collaborative and comfortable with teams and customers - You are highly organized and have an upbeat and outgoing personality Advantages- Competitive compensation- Comprehensive benefits package from Day 1- Employee Share Purchase Plan available after six months, with 10% matching by company- 3 Weeks Annual Vacation + 2 weeks of time-in-lieu (over 12 months)- Ability to work and grow in a industry leading company - Upward mobility availableResponsibilities- Real time management, making sure employees are in the correct queue and are being productive- Adjusting schedules in real time (ie: shift trades, medical appointments, training)- Live monitoring three different offices - Working closely with the Training and Development- Short and long term forecast for all three sites - Analyzing data Qualifications- Bachelor's Degree from a recognized educational institution- 2-3 years prior experience, or equivalent work experience, - Must be comfortable with Excel and have a data analytics background- Experience with PowerBI an asset- Previous experience in energies and utility, is a strong assetSummaryAre you the ideal candidate for this role? Would you like to work for an industry leader?Send us your updated CV with the subject: "CSR- Work from Office": morgan.paquette@randstad.ca or zack.tahir@randstad.ca today.Furthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you a detail oriented professional looking to take the next step in your career? Do you have an interest in the energy field? Then this is the job for you. If you have strong customer service skills and a passion to help shape the future, this is the job for you!An industry leading energy company is looking to fill two Workforce Analyst positions to oversee and optimize their call centre operations. Note: This job is on site in Burnaby, BC, transit accessible and parking is provided.- Hours of Operation: M-F 7am-8pm, every six weeks the teams rotate to work the closing shift (12-8)About you:- You are an analytical, data driven person - You are collaborative and comfortable with teams and customers - You are highly organized and have an upbeat and outgoing personality Advantages- Competitive compensation- Comprehensive benefits package from Day 1- Employee Share Purchase Plan available after six months, with 10% matching by company- 3 Weeks Annual Vacation + 2 weeks of time-in-lieu (over 12 months)- Ability to work and grow in a industry leading company - Upward mobility availableResponsibilities- Real time management, making sure employees are in the correct queue and are being productive- Adjusting schedules in real time (ie: shift trades, medical appointments, training)- Live monitoring three different offices - Working closely with the Training and Development- Short and long term forecast for all three sites - Analyzing data Qualifications- Bachelor's Degree from a recognized educational institution- 2-3 years prior experience, or equivalent work experience, - Must be comfortable with Excel and have a data analytics background- Experience with PowerBI an asset- Previous experience in energies and utility, is a strong assetSummaryAre you the ideal candidate for this role? Would you like to work for an industry leader?Send us your updated CV with the subject: "CSR- Work from Office": morgan.paquette@randstad.ca or zack.tahir@randstad.ca today.Furthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • burnaby, british columbia
    • contract
    • $19.00 - $0.00 per hour
    Are you looking to start a career with one of the top ten global logistics providers?! We are looking for customer service representatives in the Greater Vancouver Area who are creative problem solvers and wish to be part of a great organization that offers stability and growth opportunities.This is a full-time position that involves heavy phone contact between external and internal customers. In addition, the position is responsible for billing and data entry tasks. As a Logistics Specialist CSR, you will be responsible for monitoring drivers’ delivery activity, scheduling, delivery, and routing issues with external customers and contracted drivers. If you have the following, we would love to hear from you!: •Strong customer service skills and the ability to satisfactorily resolve issues•Solid ability to multitask with exceptional organizational skills•Ability to thrive under pressure while delivering solutions that exceed customer expectationsThis position has a ASAP start date, so apply today! Please note this is not a remote role and you must be located in Greater Vancouver. Advantages• Work with a leader• Great work culture• Eligible for benefits from Day 1• Lots of opportunities for growth • Working hours: Shifts available : 2. Tuesday-Saturday 07:30 am- 04:00 pm, Sunday-Thursday 07:30 am-04:00pm, however, flexibility is needed as this could change based on business needs.• Salary: $19 per hourResponsibilities• Maintain phone communication between external customers and contracted drivers/couriers• Assist contracted drivers with delivery issues• Resolve any customer issues, complaints and answer questions• Monitoring progress of delivery routes• Customer billing and data entry tasks• Assign drivers/couriers delivery routes• Oversee all unloading processes of returning routes at days end• Additional duties as requestedQualificationsAt a minimum, you’ll need:• 1 year of experience in a customer service role resolving issues and responding to customer requestsIt’d be great if you also have:• High school diploma or equivalent• Experience in a call center environment• Strong customer service skills and the ability to satisfactorily resolve issues• Solid ability to multitask with exceptional organizational skills• Ability to thrive under pressure while delivering solutions that exceed customer expectationsSummaryIf you are interested in growing your career with one of Canada's Logistics Leader, apply directly or send me your resume at arshdeep.dhillon@randstad.ca or morgan.paquette@randstad.ca (604) 345 1367 with the subject line: Logistics CSR role!Please note this is not a remote role and you must be located in Greater Vancouver. We thank all applicants, however, only those selected for interviews will be contacted. Thank you, Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you looking to start a career with one of the top ten global logistics providers?! We are looking for customer service representatives in the Greater Vancouver Area who are creative problem solvers and wish to be part of a great organization that offers stability and growth opportunities.This is a full-time position that involves heavy phone contact between external and internal customers. In addition, the position is responsible for billing and data entry tasks. As a Logistics Specialist CSR, you will be responsible for monitoring drivers’ delivery activity, scheduling, delivery, and routing issues with external customers and contracted drivers. If you have the following, we would love to hear from you!: •Strong customer service skills and the ability to satisfactorily resolve issues•Solid ability to multitask with exceptional organizational skills•Ability to thrive under pressure while delivering solutions that exceed customer expectationsThis position has a ASAP start date, so apply today! Please note this is not a remote role and you must be located in Greater Vancouver. Advantages• Work with a leader• Great work culture• Eligible for benefits from Day 1• Lots of opportunities for growth • Working hours: Shifts available : 2. Tuesday-Saturday 07:30 am- 04:00 pm, Sunday-Thursday 07:30 am-04:00pm, however, flexibility is needed as this could change based on business needs.• Salary: $19 per hourResponsibilities• Maintain phone communication between external customers and contracted drivers/couriers• Assist contracted drivers with delivery issues• Resolve any customer issues, complaints and answer questions• Monitoring progress of delivery routes• Customer billing and data entry tasks• Assign drivers/couriers delivery routes• Oversee all unloading processes of returning routes at days end• Additional duties as requestedQualificationsAt a minimum, you’ll need:• 1 year of experience in a customer service role resolving issues and responding to customer requestsIt’d be great if you also have:• High school diploma or equivalent• Experience in a call center environment• Strong customer service skills and the ability to satisfactorily resolve issues• Solid ability to multitask with exceptional organizational skills• Ability to thrive under pressure while delivering solutions that exceed customer expectationsSummaryIf you are interested in growing your career with one of Canada's Logistics Leader, apply directly or send me your resume at arshdeep.dhillon@randstad.ca or morgan.paquette@randstad.ca (604) 345 1367 with the subject line: Logistics CSR role!Please note this is not a remote role and you must be located in Greater Vancouver. We thank all applicants, however, only those selected for interviews will be contacted. Thank you, Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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