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2 Permanent Human resources jobs found in Concord, Ontario

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    • north york, ontario
    • permanent
    Who We AreFounded in 1926, Gatestone is an industry leader providing exceptional outsourced Customer Contact Centre and Business Process Outsourcing (BPO) solutions to the world’s most respected organizations. Our clients are some of the world’s most respected organizations including Fortune 500 companies.Started by Nicholas Wilson from humble beginnings, Gatestone has grown into a major global outsource provider with 10 fully-integrated sites located across North America, Latin American, Central America and Asia offering skill sets across multiple experience levels and languages. Still under original ownership, the company is supported by a long-tenured management team who provide unparalleled strategic leadership at all levels throughout the organizationOur company is currently experiencing strong growth and we seeking a Manager, Human Resources to lead the Human Resources and Onboarding teams. Responsibilities•Manage and continuously develop the Onboarding and HR teams •Develop and monitor overall HR strategies, systems, tactics and procedures across the organization•Nurture a positive working environment•Oversee and investigate employee relations by addressing demands, complaints or other issues in a timely manner•Co-chair Health & Safety committee•Ensure employee files are properly maintained and retained•Coordinate client audits with Client Services department•Report to management and provide decision support through HR metrics•Ensure legal compliance throughout human resource managementRequirements and skills•Proven working experience as HR Manager•In-depth knowledge of labour law and HR best practices•CHRP designation a plus •Experience in Ontario and Quebec a plus•People oriented and results driven•Desire to work in a fast paced, ever-changing environment•Knowledge of HR systems and databases, ADP Workforce Now a plus•Excellent active listening and leadership skills•Competence to build and effectively manage interpersonal relationships at all levels of the company•Degree in Human Resources or related fieldAdvantagesCompetitive SalaryFull TimeBenefits from day 1!!Hybrid work environmentGain experience with Management title !Responsibilities•Manage and continuously develop the Onboarding and HR teams •Develop and monitor overall HR strategies, systems, tactics and procedures across the organization•Nurture a positive working environment•Oversee and investigate employee relations by addressing demands, complaints or other issues in a timely manner•Co-chair Health & Safety committee•Ensure employee files are properly maintained and retained•Coordinate client audits with Client Services department•Report to management and provide decision support through HR metrics•Ensure legal compliance throughout human resource managementQualifications•Proven working experience as HR Manager•In-depth knowledge of labour law and HR best practices•CHRP designation a plus •Experience in Ontario and Quebec a plus•People oriented and results driven•Desire to work in a fast paced, ever-changing environment•Knowledge of HR systems and databases, ADP Workforce Now a plus•Excellent active listening and leadership skills•Competence to build and effectively manage interpersonal relationships at all levels of the company•Degree in Human Resources or related fieldSummaryFounded in 1926, Gatestone is an industry leader providing exceptional outsourced Customer Contact Centre and Business Process Outsourcing (BPO) solutions to the world’s most respected organizations. Our clients are some of the world’s most respected organizations including Fortune 500 companies.Started by Nicholas Wilson from humble beginnings, Gatestone has grown into a major global outsource provider with 10 fully-integrated sites located across North America, Latin American, Central America and Asia offering skill sets across multiple experience levels and languages. Still under original ownership, the company is supported by a long-tenured management team who provide unparalleled strategic leadership at all levels throughout the organizationRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Who We AreFounded in 1926, Gatestone is an industry leader providing exceptional outsourced Customer Contact Centre and Business Process Outsourcing (BPO) solutions to the world’s most respected organizations. Our clients are some of the world’s most respected organizations including Fortune 500 companies.Started by Nicholas Wilson from humble beginnings, Gatestone has grown into a major global outsource provider with 10 fully-integrated sites located across North America, Latin American, Central America and Asia offering skill sets across multiple experience levels and languages. Still under original ownership, the company is supported by a long-tenured management team who provide unparalleled strategic leadership at all levels throughout the organizationOur company is currently experiencing strong growth and we seeking a Manager, Human Resources to lead the Human Resources and Onboarding teams. Responsibilities•Manage and continuously develop the Onboarding and HR teams •Develop and monitor overall HR strategies, systems, tactics and procedures across the organization•Nurture a positive working environment•Oversee and investigate employee relations by addressing demands, complaints or other issues in a timely manner•Co-chair Health & Safety committee•Ensure employee files are properly maintained and retained•Coordinate client audits with Client Services department•Report to management and provide decision support through HR metrics•Ensure legal compliance throughout human resource managementRequirements and skills•Proven working experience as HR Manager•In-depth knowledge of labour law and HR best practices•CHRP designation a plus •Experience in Ontario and Quebec a plus•People oriented and results driven•Desire to work in a fast paced, ever-changing environment•Knowledge of HR systems and databases, ADP Workforce Now a plus•Excellent active listening and leadership skills•Competence to build and effectively manage interpersonal relationships at all levels of the company•Degree in Human Resources or related fieldAdvantagesCompetitive SalaryFull TimeBenefits from day 1!!Hybrid work environmentGain experience with Management title !Responsibilities•Manage and continuously develop the Onboarding and HR teams •Develop and monitor overall HR strategies, systems, tactics and procedures across the organization•Nurture a positive working environment•Oversee and investigate employee relations by addressing demands, complaints or other issues in a timely manner•Co-chair Health & Safety committee•Ensure employee files are properly maintained and retained•Coordinate client audits with Client Services department•Report to management and provide decision support through HR metrics•Ensure legal compliance throughout human resource managementQualifications•Proven working experience as HR Manager•In-depth knowledge of labour law and HR best practices•CHRP designation a plus •Experience in Ontario and Quebec a plus•People oriented and results driven•Desire to work in a fast paced, ever-changing environment•Knowledge of HR systems and databases, ADP Workforce Now a plus•Excellent active listening and leadership skills•Competence to build and effectively manage interpersonal relationships at all levels of the company•Degree in Human Resources or related fieldSummaryFounded in 1926, Gatestone is an industry leader providing exceptional outsourced Customer Contact Centre and Business Process Outsourcing (BPO) solutions to the world’s most respected organizations. Our clients are some of the world’s most respected organizations including Fortune 500 companies.Started by Nicholas Wilson from humble beginnings, Gatestone has grown into a major global outsource provider with 10 fully-integrated sites located across North America, Latin American, Central America and Asia offering skill sets across multiple experience levels and languages. Still under original ownership, the company is supported by a long-tenured management team who provide unparalleled strategic leadership at all levels throughout the organizationRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • north york, ontario
    • permanent
    A Day in the LifeoYour typical day will focus on speaking with people across Canada. As the face of our company, you will build rapport with our respondents, and obtain valued insights from Canadians from coast to coast (this is not a sales role).oMake outbound calls to the public (typically within Canada), gaining respondents’ cooperation to participate in a telephone interview, maintaining respondents’ engagement throughout the call, asking and adhering to established script questions, overcoming objections as they arise and accurately recording respondent answers.oEnsures quality of interviews by adhering to guidelines and instructions, accepting and applying feedback and instructions from management.oProbe and ask questions to fill in any gaps so that you can determine the appropriate course of action according to market research and quality control policies and practices.oIn this role, you will have the benefit of a set shift schedule of four weekdays and one weekend day.Qualifications and RequirementsoSecondary school diploma or General Educational Development (GED) oMust be available for a set shift schedule of four weekdays and one weekend dayoMust have 1-2 years of call center or collections experienceoAbility to problem solve and overcome objections on the phoneoAbility to be self-motivated, self-regulated and manage high volume of callsoDemonstrate a courteous, polite, customer service approachoProfessional customer service attitudeoStrong communication (written & verbal) and active listening skillsoFamiliar with CATI - Computer-Assisted Telephone Interviewing SystemoStrong computer skills minimum typing speed of 45 wpm; navigation, multitasking skillsoHigh attention to detail & accuracyoBilingualism in French is an assetYour Home Office Set up RequirementsoHigh-speed internet connectionoA fully functional computer with Windows 10 operating system or greater with the latest Windows Update patches; the system must also have at least an i5 processor or equivalent and 8GB or more of RAMoStandard mouse and keyboardoMobile or landline telephone with headsetoAntivirus software installedoA quiet space to perform your dutiesWhat’s in it for you?oComprehensive in-class training program with support to prepare you for the roleoCompetitive benefits package which includes medical and dentaloParticipation in our Group Savings and Retirement ProgramoVacationoAbility to do your work from the comfort of your own homeoAccess to Numeris Learning and Development Platform - Percipio, offering an abundance of e-Learning content, that is accessible anytime, anywhere, through your mobile device or desktopoOur virtual workforce will receive a T2200 for income tax purposes for those meeting the CRA requirementsoPerkopolis – participation in a program that provides exclusive discounts on products and services to employeesValuesIntegrity, Accountability, Collaboration, Innovation, Customer CentricityAdvantagesoComprehensive in-class training program with support to prepare you for the roleoCompetitive benefits package which includes medical and dentaloParticipation in our Group Savings and Retirement ProgramoVacationoAbility to do your work from the comfort of your own homeoAccess to Numeris Learning and Development Platform - Percipio, offering an abundance of e-Learning content, that is accessible anytime, anywhere, through your mobile device or desktopFlexible Summer Hours Program between May - September.Paid Time Off during the holiday’s closure between Christmas & New Year’s Day.ResponsibilitiesoYour typical day will focus on speaking with people across Canada. As the face of our company, you will build rapport with our respondents, and obtain valued insights from Canadians from coast to coast (this is not a sales role).oMake outbound calls to the public (typically within Canada), gaining respondents’ cooperation to participate in a telephone interview, maintaining respondents’ engagement throughout the call, asking and adhering to established script questions, overcoming objections as they arise and accurately recording respondent answers.oEnsures quality of interviews by adhering to guidelines and instructions, accepting and applying feedback and instructions from management.oProbe and ask questions to fill in any gaps so that you can determine the appropriate course of action according to market research and quality control policies and practices.oIn this role, you will have the benefit of a set shift schedule of four weekdays and one weekend day.QualificationsoSecondary school diploma or General Educational Development (GED) oMust be available for a set shift schedule of four weekdays and one weekend dayoMust have 1-2 years of call center or collections experienceoAbility to problem solve and overcome objections on the phoneoAbility to be self-motivated, self-regulated and manage high volume of callsoDemonstrate a courteous, polite, customer service approachoProfessional customer service attitudeoStrong communication (written & verbal) and active listening skillsoFamiliar with CATI - Computer-Assisted Telephone Interviewing SystemoStrong computer skills minimum typing speed of 45 wpm; navigation, multitasking skillsoHigh attention to detail & accuracyoBilingualism in French is an assetYour Home Office Set up RequirementsoHigh-speed internet connectionoA fully functional computer with Windows 10 operating system or greater with the latest Windows Update patches; the system must also have at least an i5 processor or equivalent and 8GB or more of RAMoStandard mouse and keyboardoMobile or landline telephone with headsetoAntivirus software installedoA quiet space to perform your dutiesSummaryYour typical day will focus on speaking with people across Canada. As the face of our company, you will build rapport with our respondents, and obtain valued insights from Canadians from coast to coast (this is not a sales role).Make outbound calls to the public (typically within Canada), gaining respondents’ cooperation to participate in a telephone interview, maintaining respondents’ engagement throughout the call, asking and adhering to established script questions, overcoming objections as they arise and accurately recording respondent answers.Ensures quality of interviews by adhering to guidelines and instructions, accepting and applying feedback and instructions from management.Probe and ask questions to fill in any gaps so that you can determine the appropriate course of action according to market research and quality control policies and practices.In this role, you will have the benefit of a set shift schedule of four weekdays and one weekend day.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    A Day in the LifeoYour typical day will focus on speaking with people across Canada. As the face of our company, you will build rapport with our respondents, and obtain valued insights from Canadians from coast to coast (this is not a sales role).oMake outbound calls to the public (typically within Canada), gaining respondents’ cooperation to participate in a telephone interview, maintaining respondents’ engagement throughout the call, asking and adhering to established script questions, overcoming objections as they arise and accurately recording respondent answers.oEnsures quality of interviews by adhering to guidelines and instructions, accepting and applying feedback and instructions from management.oProbe and ask questions to fill in any gaps so that you can determine the appropriate course of action according to market research and quality control policies and practices.oIn this role, you will have the benefit of a set shift schedule of four weekdays and one weekend day.Qualifications and RequirementsoSecondary school diploma or General Educational Development (GED) oMust be available for a set shift schedule of four weekdays and one weekend dayoMust have 1-2 years of call center or collections experienceoAbility to problem solve and overcome objections on the phoneoAbility to be self-motivated, self-regulated and manage high volume of callsoDemonstrate a courteous, polite, customer service approachoProfessional customer service attitudeoStrong communication (written & verbal) and active listening skillsoFamiliar with CATI - Computer-Assisted Telephone Interviewing SystemoStrong computer skills minimum typing speed of 45 wpm; navigation, multitasking skillsoHigh attention to detail & accuracyoBilingualism in French is an assetYour Home Office Set up RequirementsoHigh-speed internet connectionoA fully functional computer with Windows 10 operating system or greater with the latest Windows Update patches; the system must also have at least an i5 processor or equivalent and 8GB or more of RAMoStandard mouse and keyboardoMobile or landline telephone with headsetoAntivirus software installedoA quiet space to perform your dutiesWhat’s in it for you?oComprehensive in-class training program with support to prepare you for the roleoCompetitive benefits package which includes medical and dentaloParticipation in our Group Savings and Retirement ProgramoVacationoAbility to do your work from the comfort of your own homeoAccess to Numeris Learning and Development Platform - Percipio, offering an abundance of e-Learning content, that is accessible anytime, anywhere, through your mobile device or desktopoOur virtual workforce will receive a T2200 for income tax purposes for those meeting the CRA requirementsoPerkopolis – participation in a program that provides exclusive discounts on products and services to employeesValuesIntegrity, Accountability, Collaboration, Innovation, Customer CentricityAdvantagesoComprehensive in-class training program with support to prepare you for the roleoCompetitive benefits package which includes medical and dentaloParticipation in our Group Savings and Retirement ProgramoVacationoAbility to do your work from the comfort of your own homeoAccess to Numeris Learning and Development Platform - Percipio, offering an abundance of e-Learning content, that is accessible anytime, anywhere, through your mobile device or desktopFlexible Summer Hours Program between May - September.Paid Time Off during the holiday’s closure between Christmas & New Year’s Day.ResponsibilitiesoYour typical day will focus on speaking with people across Canada. As the face of our company, you will build rapport with our respondents, and obtain valued insights from Canadians from coast to coast (this is not a sales role).oMake outbound calls to the public (typically within Canada), gaining respondents’ cooperation to participate in a telephone interview, maintaining respondents’ engagement throughout the call, asking and adhering to established script questions, overcoming objections as they arise and accurately recording respondent answers.oEnsures quality of interviews by adhering to guidelines and instructions, accepting and applying feedback and instructions from management.oProbe and ask questions to fill in any gaps so that you can determine the appropriate course of action according to market research and quality control policies and practices.oIn this role, you will have the benefit of a set shift schedule of four weekdays and one weekend day.QualificationsoSecondary school diploma or General Educational Development (GED) oMust be available for a set shift schedule of four weekdays and one weekend dayoMust have 1-2 years of call center or collections experienceoAbility to problem solve and overcome objections on the phoneoAbility to be self-motivated, self-regulated and manage high volume of callsoDemonstrate a courteous, polite, customer service approachoProfessional customer service attitudeoStrong communication (written & verbal) and active listening skillsoFamiliar with CATI - Computer-Assisted Telephone Interviewing SystemoStrong computer skills minimum typing speed of 45 wpm; navigation, multitasking skillsoHigh attention to detail & accuracyoBilingualism in French is an assetYour Home Office Set up RequirementsoHigh-speed internet connectionoA fully functional computer with Windows 10 operating system or greater with the latest Windows Update patches; the system must also have at least an i5 processor or equivalent and 8GB or more of RAMoStandard mouse and keyboardoMobile or landline telephone with headsetoAntivirus software installedoA quiet space to perform your dutiesSummaryYour typical day will focus on speaking with people across Canada. As the face of our company, you will build rapport with our respondents, and obtain valued insights from Canadians from coast to coast (this is not a sales role).Make outbound calls to the public (typically within Canada), gaining respondents’ cooperation to participate in a telephone interview, maintaining respondents’ engagement throughout the call, asking and adhering to established script questions, overcoming objections as they arise and accurately recording respondent answers.Ensures quality of interviews by adhering to guidelines and instructions, accepting and applying feedback and instructions from management.Probe and ask questions to fill in any gaps so that you can determine the appropriate course of action according to market research and quality control policies and practices.In this role, you will have the benefit of a set shift schedule of four weekdays and one weekend day.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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