service manager in vancouver

posted
job type
permanent
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job details

posted
location
vancouver, british columbia
job category
Engineering
job type
permanent
reference number
2101795PROEN
apply now

job description

We are seeking an experienced Service Manager to oversee service operations for a leading industrial client of ours in the Vancouver area.

The ideal candidate will have experience in managing a service organization, show great leadership, have good technical knowledge and be able to provide excellent customer service.


Responsibilities:

•Ensure delivery of outstanding Service with particular focus on attainment of core customer driven KPI targets.
•Take responsibility for the individual and collective performance of the Service Technician workforce; ensure targeted Service Technician safety, productivity and efficiency metrics are met.
•Meet the budgeted cost base targets associated with the Service Managers territory.
•Maintain a safety oriented culture among the Service Managers team, manage the Health and Safety program for the region under the Service Manager control, provide safety training, conduct safety audits, conduct accident investigation, manage return to work program and drive safety metrics.
•Prepare and submit regular financial forecasts related to the Service Managers territory in line with forecasting requirements.
•Work with other members of the Canadian Service Delivery team to instill a culture of continuous improvement
•Coach, mentor and develop all staff within the Service Managers control to raise the bar in terms of staff capability and to ensure that a very motivated, highly effective, productive and flexible work force is in place, which embraces the need for continuous improvement and technology upgrades.
•Identify development needs and conduct specific training for the staff within the Service Mangers control.
•Carry out regular meetings with direct reports to assess workloads, identify priorities, review action taken and agree future action plans.
•As necessary, expenses and holiday approval, PDP development, performance management, training, coaching and disciplinary meetings for the Field Service team.

Commercial Responsibilities:
•Assume full P&L responsibility for the Service Managers control, with the immediate and continuous objective to deliver the budgeted Operating Income for the branches.
•Attain the budgeted revenues associated with the Service Managers territory, with particular focus on contract revenue, chargeable revenue, and increased revenue.
•Play a key role in building and maintaining effective relationships with key customers and act as a conduit to resolve any significant issues related to customer satisfaction.
•Develop where appropriate external networking strategies with regional third parties to undertake specific non-core service delivery activities.
•Review and report on monthly regional accounts and investigate significant variances to budget.

Strategic Responsibilities:
•Working with the Canadian Business Unit Manager, assist in the formulation and delivery of the strategic direction of the Western Canadian Service business
•Working with the Canadian Business Unit Manager, prepare and review

Delivering Results & Meeting customer:
•Focuses on customer needs and achieving customer satisfaction
•Sets high quality standards for Service Delivery
•Monitors and maintains quality standards and productivity targets
•Works in a systematic, methodical and orderly way
•Consistently achieves project goals

Change Management:
•Demonstrate capability to drive change amongst a multigenerational team.
•Drive change while keeping a positive and engage work force
•Adapts interpersonal style to suit different people or situations

Leading & Supervising:
•Provide others with a clear vision and clear direction
•Sets appropriate standards of behavior
•Delegates work appropriately and fairly
•Motivates and empowers others
•Provides staff with development opportunities and coaching
•Recruits staff of a high caliber


Skills & Experience:

•5 years of experience in a Field Service Management Supervisory position.
•Educated to degree level or equivalent, with sufficient intellectual capacity to understand complex problems and work as a member of a team to find innovative solutions.
•Management experience in a unionized environment.
•Knowledge of the Canadian industrial weigh scale industry advantageous, but not essential.
•Valid class 5 driving license.
•English
•French is an asset


If you would like to be considered for this opportunity please forward your resume via email to Nick Paraskeva | Nick.paraskeva@randstad.ca


--

Nick Paraskeva
Principal Recruitment Advisor
Randstad Engineering Elite, 2017
nick.paraskeva@randstad.ca
randstad.ca



Randstad Professionals Canada
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