service officer ii 28096 in toronto

posted
job type
temporary
apply now

job details

posted
location
toronto, ontario
job category
Finance and Accounting
job type
temporary
reference number
2111700STFEN
apply now

job description

Our client, a Top 5 Bank, is looking for a Service Officer for a 12 month contract in Toronto! If you have banking and customer service experience this may be the role for you!

Pay Rate: $17.34 /hr
Shift Hours: Mon- Fri 9:00 am - 5:30 pm

As a Service Officer your main responsibilities will include but are not limited to:
- Accurately processing transactions in a timely manner
- Escalate processing issues where necessary
- Maintain a high level of service and create an amazing client experience that exceeds expectations
- Escalate and resolve issues with the focus of client service excellence
- Adhere to Service Level Agreements (SLA) and internal service delivery standards. Ensure you are following banking/ firm regulations and best practices at all times.
- Determine how to improve service delivery and develop improvement initiatives
- Ensure documentation prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations
- Help with the analysis, development, testing, and implementation of operating and process improvements

Advantages
- Work for a top 5 Bank in downtown Toronto!
- Competitive Operations Officer pay rate
- TTC accessible
- Long term contract


Qualifications
- 2-4+ yeears of experience as a customer service/ operations officer working with clients over the phone
- Ability to work in a fast paced environment, including overtime
- Banking experience
- Computer saavy with professional MS Suites
- Quick learner
- Strong data entry skills
- organized and strong attention to detail
- ISM experience would be an asset

Interested in this position? Apply online today!

Qualified candidates will be contacted.

Our Human Forward brand promise focuses on using technology to enhance your experience working with us. As part of this, we’ll be following up on your application with a short text-based survey. By responding, you’ll be able to tell us more about yourself and share your preferences, directly from your phone! We’ll use this info to help you find the best possible job!

Sophia,
Vittoria,
Alexandra,
Angel,
Alie,
Katie

Phone Number:
416.861.9888
Fax Number:
416.861.8727

Randstad Professionals Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.