site operations manager - downtown toronto

job type
$ 23.70 per hour
apply now

job details

toronto, ontario
job category
Administrative Support
job type
$ 23.70 per hour
reference number
apply now

job description

Are you an organized individual who always stays on top of your tasks. Do you have great interpersonal skills, and perform your work in a swift and professional manner?

If so we have an excellent opportunity for you! We are currently looking for a Site Operations Manager to support a team in our global corporate in Downtown Toronto. If hired you will work full-time hours on 12-month assignment, be paid $23.70 per hour, and be responsible for supporting day-to-day activities for customers, including the following:

We are looking for a customer service-oriented candidates with a can-do attitude to help make our clients’ visions a reality. The ideal applicant will have strong communication and customer service skills. Attention to detail and the ability to both work on tight deadlines and roll with the punches. The successful applicant will work as part of a 30 person in Toronto with 10 direct reports. Candidates must present a polished, professional image and be able to accomplish several tasks daily with tight deadlines. Candidates must possess proven multi-tasking abilities, be punctual and very personable; outgoing and customer service focused. Office, Print or mail experience is preferred but will train. Management, supervisory and customer service skills are mandatory.

Work Area Main Job Duties
• Ensure customer issues and escalations are resolved or further escalated as appropriate
• Conduct quality checks on work to ensure accuracy and required output is to standards
• Adhere to all safety procedures
• Perform backfill duties for absent coworkers, scheduling of all staffed areas
• Perform other duties as assigned by Manager
• Supervising team of 10 and supporting other areas of the business
• Adhering to contracted service levels, tracking volumes, customer reporting etc.

Areas of Focus

Team Management
• Providing leadership and direction to entire team
• HR management that includes: Team Meetings, 1:1, performance management and coaching
• Creating an engaging workplace for Xerox team – Reward and Recognition activities

Customer Service
• Liaison with clients advising on available services and negotiation of turnaround times for service requests
• Building positive client relationships and exceeding expectations

Print and Finishing
• Perform basic digital print production
• Clean and maintain finishing equipment to ensure optimal use
• Perform colour calibration using densitometers and perform CMYK colour adjustments.
• Record meter reads, process production forms and maintain records
• Printing of critical insurance documents and adherence to customer defined service level agreements and turnaround times. Troubleshooting print files, proofing, QC work performed
• Bindery and finishing tasks
• Training staff on all mail and print functions

Mail Services
• Overseeing mail services for 3 different operating companies. Daily mail runs, incoming couriers and Canada post. Supporting outgoing Purolator activities.
• Investigating shipping issues and customer communication
• Set up and operate high level mail equipment such as: mail inserters, sorters and finishing equipment in
Automated high speed / high volume environment
• Processing daily cheques and managing vendor invoices

• Complete and maintain all logs and reports including month-end reports
• Input Meridian (billing system) requisitions
• Order and replenish consumables, forms inventory and other supplies items as required
• Order office supplies via Oracle I Procurement system
• Monitoring printers, placing service calls and troubleshooting issues Input Meridian (billing system) requisitions
• Working with Facilities on office moves, coordinating with vendors and other tasks as assigned

• Work for a top-tier organization in the Global Corporation
• Earn the competitive wage of $23.70 per hour
• Work in Downtown Toronto location
• Work full-time business hours on a 12-month assignment

• EXPERIENCE: Successful client relationship development experience Project Management experience
• Demonstrated leadership skills high energy and team motivator
• Must have sound people skills dealing with clients and leveraged support teams face-to-face by phone and by email communications
• Profit-focused and accountable for results strong business and financial acumen
• Cost reduction and revenue management experience
• Exceptional planning and organizing skills
• Excellent written and verbal skills


Phone Number:
Fax Number:

Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.