system administrator/ operation support specialist - level 1 in toronto

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toronto, ontario
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job description

Our public sector client is looking for a Operations Support Specialist for 3 month contract to start.

Qualification and Experience:

Technical Skills
• 2+ years of experience providing technical support at Tier 1 and 2 levels
• Technical certifications: A+, ITIL Foundation Certification, or equivalent

ITIL experience
• 2+ years of experience providing bilingual (English and French)
technical support at Tier 1 level (one role)
• Technical knowledge of Windows and Linux servers and operating
systems, and technology infrastructure
• Experience resolving technical issues related to Orion Technology
Solutions (IAR and CCT)
• General knowledge and understanding of Quadrant Workforce, MS
Dynamics GP and Clinical Assessment/ IAR applications.

Service Management Experience
• Knowledge of Service Management Processes with 2+ years
experience in supporting remote clients.
Management &

Communication Skills
• Proven track record for building strong working relationships
• Strong interpersonal, and verbal and written communication skills
• Excellent customer service skills, including tact and diplomacy to ensure
client needs are managed effectively
• Excellent analytical, problem-solving and decision-making skills
• Ability to apply strong listening skills to facilitate issue resolution
• A motivated, flexible, creative team player with perseverance, excellent
multi-tasking abilities and a proven track record for meeting strict

OPS & Healthcare
• 2+ years of experience working in the healthcare industry, specifically in
Experience maintaining and supporting systems such as Clinical Assessment tools,
that contain personal health information
• General knowledge and understanding of Clinical Assessment and IAR
• Knowledge of personal health information protection legislative
requirements and how they apply to developing and maintaining
healthcare systems containing personal health information
Randstad Professionals Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.