technical support analyst - downtown toronto

job type
CA$ 21.43 per hour
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job details

toronto, ontario
job category
Administrative Support
job type
CA$ 21.43 per hour
reference number
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job description

If you looking to develop your professional career in technical support, you could gain valuable experience with our client, an IT company that provides a wide range of IT solutions, as a Technical Support Analyst in their Markham location

As a Tech Support Analyst, you will be responsible for:
• Test and image desktops and laptops
• Maintain, analyze, and troubleshoot, software and computer peripherals
• Ability to setup, configure and add all hardware
• Assist Corporate Desk Side
• Support technicians with large IMAC’s
• Assure that all tickets requiring follow up work and/or calls receive appropriate attention
• Provide technical support to end users via telephone. Back up and burn end user data.
• Assist in developing and documenting improvements to current processes
• Assist coworkers in resolution of end users’ technical issues
• Assist coworkers in the execution of established processes and escalations
• Test, image and clean PC’s, laptop, monitors, printers, and other related hardware

• Gain experience for a globally recognized IT solutions firm
• Earn the competitive rate of $21.43 per hour
• Downtown Toronto Location
• 3-month contract with strong potential to the extension

• High School Diploma or GED required
• Entry level to 2 years of hands-on technical knowledge of laptop and desktop design and software installation required
• Familiar with standard concepts, practices, and procedures within a particular field
• Relies on limited experience and judgment to plan and accomplish goals
• Possess 1 to 2 years experience in a break/fix environment.
• Able to lift and palletize heavy equipment. (PC’s, monitors, printers.)
• Strong verbal and written communication skills.
• A certain degree of creativity and latitude is required.

Our Human Forward brand promise focuses on using technology to enhance your experience working with us. As part of this, we’ll be following up on your application with a short text-based survey. By responding, you’ll be able to tell us more about yourself and share your preferences, directly from your phone! We’ll use this info to help you find the best possible job!


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Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.