trainer in moncton

posted
job type
permanent
salary
CA$ 40,000 per year
apply now

job details

posted
location
moncton, new brunswick
job category
Contact Centre and Customer Care
job type
permanent
salary
CA$ 40,000 per year
reference number
2112363STFEN
apply now

job description

Randstad is currently recruiting for an exciting new opportunity in Riverview. We are looking for an experienced trainer to add to our clients rapidly growing call centre. Experienced candidates will be responsible for the following:

· Conduct process training sessions for all new hires and evaluate their performance based on their competencies.

· Deliver Product and Process Training

· Take up new hire Training batches

· Maintain attrition and output as per process guidelines

· Provide coaching and assistance where needed

· Document Training reports and trackers

· Conduct Pre/Post assessments to identify any potential red flags

· Provide constructive feedback for specific areas of opportunity

· Coach associates on DSAT with a clear understanding of process requirements

· Produce and maintain regular reports

· Understand process requirements

· Conduct regular audits to ensure training effectiveness

· Conduct Recursive Training based on the Training Need Identification/Analysis received from Operations/Quality

If this amazing opportunity is something you want to be a part of then please send your resume to: heather.donohue@randstad.ca
Or give me a call at:
Heather (506) 863-7825


Advantages
- Be a part of a brand new team!
- Work in a great new building/environment
- Permanent opportunity
- Full time hours
- Competitive salary ($40k/year)
- Comprehensive Dental and Medical Benefits

Qualifications
Requirements

Must possess at least a Bachelor's/College Degree , any field.
At least 2 year(s) of working experience in the related field is required for this position.
Experience in handling a Healthcare program is preferred
Excellent written and verbal communication skills
Must possess good presentation skills
Excellent Organizational and planning skills
Good understanding of Group Dynamics (diversity)
Analytic and Results Oriented


Aamna,
Andrew,
Heather

Phone Number:
905.814.6554
Fax Number:
905.814.4921

Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.