capacity planning analyst - 4920.

This role is open to candidates in Ottawa.


Advantages
- Work for one of Canada's largest insurance and financial services companies
- Work with a friendly and easy-going team
- Hybrid role
- Pay Rate: $34.96/hr
- 9-month contract
- Working days: Monday – Friday, 8am – 4pm
- Start ASAP

Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.


Responsibilities
As a Capacity Planning Analyst, your duties will be:
•Creating, maintaining, and updating capacity plans including timing of hiring and analysis on attrition, shrinkage and other factors impacting capacity
•Supporting operations in planning of vacations, training, and other events
•Supporting the creation of an annual staffing budget forecast
•Collecting, manipulating, and analyzing data related to capacity, supply, and demand
•Gathering information from operations on project impacts, other factors that could impact planning or work volumes
•Calculating optimal staffing levels based on forecasts, capacity models, and business constraints
•Measuring, assessing and communicating variation from plan, including analysis of the cause and impact to KPIs of those differences
•Helping to balance staffing needs across different business units
•Working within a team to provide analysis, insights and recommendations to senior business leaders to help them recognize areas of opportunity and drive evidence-based operational decisions
•Working with forecasters, schedulers, to refine plans and ensure continuity of resourcing
•Providing project teams with process recommendations, workload/staffing forecasts, costs as required to support changes.
•Looking for ways to innovate and improve processes in a Continuous Improvement environment


Qualifications
•Minimum of Post-Secondary Education in Business Administration, Statistics, Operations Research, Computer Science, Mathematics, Econometrics, or equivalent experience
• 5 years in Resource Planning/Workforce Management
•Experience using Visual Basics to automate manual business processes.
•Experience with querying data using SQL
•Experience visualizing data with Tableau
•Experience analyzing and data modeling business process data
•Strong critical thinking & creative problem solving
•Demonstrated experience working with data, including transformation, manipulation, forecasting, and statistical modeling
•Experience working with time series data
•Demonstrated success working collaboratively within a team to produce results
•Demonstrated ability to produce and communicate meaningful results from data
•Ability to effectively visualize and present complex data adapted to a variety of audiences to help with decision-making
•Ability to build partnerships, work collaboratively, and develop relationships with a variety of stakeholders
•Demonstrated ability to turn forecast volumes into capacity models

Nice to have:
•Experience with Workforce Management Software (IEX, Genesys, Pega)
•Experience using large databases with complex relationships between tables
•Experience applying queueing theory to business problems
•Experience solving optimization problems


Summary
Interested in the Capacity Planning Analyst role in Ottawa? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.


Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.