Company and Team Background
Our reputable client is currently recruiting professional talents with managerial experience who are specialized in the insurance and/or financial customer service sector. The incumbent plays a pivotal role in the customer service center managing team members to ensure smooth operation and quality servicing to deliver satisfying customer experiences. This position requires a strong candidate with outstanding ability in management, quality assurance and resources planning to offer specific solutions and insights to the team while building a good connection between varied stakeholders and adhering to company policies and procedures.
Job Descriptions:
... - Manage and oversee the verification of entry proofs, pending follow-ups, document verification, and payment processes.
- Handle customer enquiries, requests, and complaints with professional effectiveness and efficiency.
- Implement traffic control measures at the center to maintain smooth operations and workflow.
- Provide correspondent advice and/or approvals to customers regarding their cases or policy matters, adhering to relevant guidelines.
- Ensure team members receive comprehensive training and coaching to enhance their performance and competencies.
- Regularly collect feedback from customers and update service manuals as necessary.
- Conduct evaluation over resources and manpower to utilize resources.
- Conduct reports with high efficiency and accuracy to identify room for improvement
- Make useful recommendations and action plans from data or findings gathered.
- Relationship building and management among internal and external stakeholders to secure a balance of interest of all parties involved.
Job Requirements:
- High school diploma or equivalent; a bachelor's degree is a plus.
- Minimum of 5 years relevant experience with supervisory/managerial duties.
- Solid knowledge and experience in life insurance is a MUST.
- Proficiency in both spoken and written English and Chinese including Mandarin.
- Strong listening and problem-solving skills.
- Excellent management skills with good foundation in training and counseling.
Interested parties, please click "Apply" to complete the application process. If you would like to arrange a confidential discussion, you may also reach Karin Ng at +852 6293 6628 or email: karin.ng@randstad.com.hk
