Job opening - Customer service medewerker in Beerse | Randstad

summary

beerse, antwerpen
janssen - cilag 02
temporary
38 uren per week

job category
accounting & auditing

job details

The Customer Service Center (CSC) is the 1st point of contact for all customers (internal & external) with questions and complaints about the products and services. The key objective of the CSC is to provide fast, accurate, and high quality information to our customers and patients, to maintain and increase customer satisfaction and to contribute to positive business results. ...

The Customer Service Center is looking for a front office employee with a passion for customers:

- Your focus on patient & customer enables you to solve questions from customers in the Benelux;
- In a structured way you are able to manage the complete order process (validation, registration, order entry, complaint handling, etc.). Your technical insight helps you to deal with different processes and systems;
- Due to your understanding and integrity you are capable of detecting and follow-up on Logistical Customer Complaints;
- To enable correct follow-up and handling of customer requests you thoroughly understand the processes and pharmaceutical legislation applicable in the Benelux;
- Your excellent communication skills help you to connect and collaborate closely with different departments and internal/external stakeholders;
- Your efficiency is key to help you optimize existing processes and define new opportunities.

show more

The Customer Service Center (CSC) is the 1st point of contact for all customers (internal & external) with questions and complaints about the products and services. The key objective of the CSC is to provide fast, accurate, and high quality information to our customers and patients, to maintain and increase customer satisfaction and to contribute to positive business results.

The Customer Service Center is looking for a front office employee with a passion for customers:

- Your focus on patient & customer enables you to solve questions from customers in the Benelux;
- In a structured way you are able to manage the complete order process (validation, registration, order entry, complaint handling, etc.). Your technical insight helps you to deal with different processes and systems;
- Due to your understanding and integrity you are capable of detecting and follow-up on Logistical Customer Complaints;
- To enable correct follow-up and handling of customer requests you thoroughly understand the processes and pharmaceutical legislation applicable in the Benelux;
- Your excellent communication skills help you to connect and collaborate closely with different departments and internal/external stakeholders; ...

show more

experience
1-3 jaar
qualifications
- Bachelor degree or higher and being interested in the medical world and legislation;
- Knowledge of the healthcare environment and systems in the Benelux;
- Knowledge of Janssen products is a plus;
- Demonstrates pro-activity, ownership, multi-disciplinary collaboration, flexibility and agility;
- Deals well with ambiguity and can manage conflicts in an open and constructive manner;
- Acts as a team player and has a patient-centric perspective;
- Customer orientation and focus;
- Able to understand and translate customer needs into concrete solutions;
- Excellent communication skills (Dutch/French/English);
- Knowledge of SAP is a plus;
- Good knowledge of Microsoft Office

apply with randstad.
Applying with us is easy. We will review your application and see if you are a good fit for the job and the company.
we'll give you a call.
Our consultant will call you at a suitable time to discuss your application and further career aspirations.
getting you registered.
If you’ve never worked with us before, we’ll need some basic additional pieces of information to confirm your eligibility for work.
compliance check.
Next, we just need to verify a few things - we’ll make the relevant compliance checks and keep you posted.
reference and background check.
As part of the process in ensuring you’re perfect for the role, we’ll make contact with any relevant references you’ve provided.
the perfect job for you.
Our expert team will either arrange an interview for the role you’ve applied for, or if they believe there’s a better opportunity, they’ll suggest alternative options too.
the interview.
We’ll ensure that you’re fully prepared ahead of your interview and know exactly what to expect - good luck!
start your new job.
Congratulations, you’re ready to begin your new job. The team will ensure that you’re fully prepared for your first day.

medewerker hr | beerse
- beerse, antwerpen
- temporary
Ben je de volledige maand juni vrij? Ben je administratief sterk en kom je graag kennismaken met onze inhouse in Beerse? Lees dan zeker verder!Voor de volledige maand juni zijn we op zoek naar iemand die instaat voor alle administratieve taken rond studentenwerk bij de klant. Je zal vooral dossiers in orde brengen, badges en toegangen aanvragen en contracten voor de studenten opstellen.Heb je interesse om na juni nog verder bij ons te werken? Dan kijken we
posted 24 april 2024
Ben je de volledige maand juni vrij? Ben je administratief sterk en kom je graag kennismaken met onze inhouse in Beerse? Lees dan zeker verder!Voor de volledige maand juni zijn we op zoek naar iemand die instaat voor alle administratieve taken rond studentenwerk bij de klant. Je zal vooral dossiers in orde brengen, badges en toegangen aanvragen en contracten voor de studenten opstellen.Heb je interesse om na juni nog verder bij ons te werken? Dan kijken we
show job details

Thank you for subscribing to your personalised job alerts.

You need to enable JavaScript to run this app.