customer service representative - contract - regina.

We are currently looking for a customer service representative in Regina! You will be responsible for providing daily customer service solutions for inquiries, orders, payments, and policies. Selling corresponding products, preparing sales orders, and writing reports as well as receiving and tracking inventory levels in accordance with established procedures. The successful applicant for this position will have previous experience in a similar role and will be able to effectively interact with computer software (Prior Knowledge/experience with Sage ERP considered an asset).

Accountabilities:
● Maintains a positive attitude and communicates effectively with team members and customers.
● Achieves customer service/team member satisfaction and builds strong customer/team member relationships.
● Maintains solid knowledge of the production process (necessary training provided.).
● Follows and practices Industrial Health and Safety policies, procedures, and legislative standards.
● Accuracy; focused on meeting customer service requirements; with the goal of minimizing error rates and adjustments.
● Maintains proper levels of inventory.
● Maintains confidentiality of records and information.
● Demonstration of Company values.

Working Conditions:
● Warehouse environment: temperature, noise level, etc. is normal, sitting, standing.
● No or very limited exposure to physical risk unless in production/manufacturing area.
● Needs to be able to lift and/or move up to 25 pounds.


Advantages
- Full-time hours with potential for a contract extension.
- Daytime hours with business casual dress code.
- Work directly in Regina.
- Large and well-known company.
- Benefits package is offered through Randstad advantage.
- Challenging and engaging work.
- Small and friendly team of workers.
- Competitive salary rates.

Responsibilities
Customer Service:
● Coordinates daily customer orders to ensure timely and accurate delivery.
● Maintains a positive, friendly dialogue with all types of customers and flexes communications style to suit the customer.
● Listens to, clarifies, and resolves customer complaints. Identifies practical cost-effective solutions for the customer regarding products and deliveries.
● Prepares to invoice for exchanges, refunds, and/or credits accurately and in a timely manner.
● Maintains and tracks inventory of sales and re-sale items to identify where the product is and to coordinate shipment for our customers.
● Provides accurate inventory counts as required.
● Schedules transportation based on our shipping schedule.
● Maintains shipping/receiving schedules based on production/customer schedule.
● Ensures all proper documentation for shipments is completed and accurate.



Qualifications
Education and Knowledge Required:
● Grade 12 high school, GED or mature student diploma. Post-secondary education from an accredited institution is a definite asset. Combinations of education and experience will be considered.
● Basis accounting principles. (Prior Knowledge/experience with Sage ERP considered an asset)
● Knowledge of measurements and weights for shipping purposes.
● Knowledge of metric and imperial measurements.
● Knowledge and understanding of industry specifics and standards.
● Intermediate level of knowledge of Microsoft applications (e.g. excel, word, MS outlook, internet).

Experience and Technical Skills Required:
● Combinations of education and experience will be considered.
● Effective customer service, communication, and interpersonal skills to our customers in a positive, friendly, outgoing, and professional manner at all times.
● Ability to perform metric and imperial conversion calculations.
● Intermediate level of computer skills (Ms. Word, Excel, MS Outlook, Internet,).

Abilities and Competencies Required:
● Multi-tasking ability with strong organizational and time management skills.
● Ability to work under pressure, within tight timelines to meet our customer demands and expectations.
● Attention to detail for accuracy purposes, to limit errors and corrections/adjustments.
● Problem-solving ability to handle a variety of situations where only limited standardization exists.
● Flexibility with the ability to remain calm, cool, and professional at all times when dealing with everyone.
● Ability to interpret a variety of instructions in written, oral, diagram, or schedule form.


Summary
There are 3 easy ways to apply;

- Apply directly through this post!
- Email your resume to jen.dechavez@randstad.ca *** Remember to include the title of this job ad in the subject line***
- Create a profile and apply through our website, www.randstad.ca

We thank all applicants for their interest in this position! Please note that only those selected for remote interviews will be contacted.

Thanks, and stay safe out there!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.