customer service representative - hybrid.

Randstad is looking for a Customer Service Representative to work for a well-known financial company in the Vancouver area. This is a 6-month temporary contract with a high possibility of extension or permanent hire.


Location: Vancouver DT
Annual salary $45K Prorated
Length: 6 months contract
Hours of Operation: Monday to Friday from 8:30 am - 5 pm (-6pm some days on rotation)
Hybrid: 3 days in office (Tuesday, Thursday and a one-day extra day of your choice!), two days at home


Advantages
- Competitive Pay
- Great experience working in a professional enviroment
- No weekend shifts
- Work for a well-known company
- Opportunity to work in an office
- Get your foot in the door with a great organization
- Small team, friendly environment in office

Responsibilities
- Provide superior customer service to clients via portal, email, and phone.
- Respond to all inquiries within specified timeframes.
- Develop internal and external partnerships to enhance overall customer service experience.
- Make necessary amendments to internal records consistently applying underwriting guidelines to all files.
- Manage all issues and title discrepancies with the lender representative.
- Maintain up-to-date knowledge on all corporate and lender policies and procedures and apply as applicable.
- Prepare applicable documents (i.e. mortgage document package, title change documents) as per respective lender program requirements.
- Request and review payout statements from other financial institutions.
- Calculate penalties, per diems, and payout amounts due on closing.
- Action lender reports as required.

Qualifications
- 1 -2 years of customer service experience
- Min 1 year of call center experience is nice to have
- Graduate of a law clerk/legal admin program or equivalent experience is nice to have
- experience with the end to end real estate transaction cycle (nice to have)
- Exceptional phone manner with strong communications and interpersonal skills
- Detail oriented and proven ability to multi-task in a fast paced environment
- Team player

Summary
You can applying by sending your resume to mina.albaghdadi@randstad.ca with the subject 'Customer Service Representative - Vancouver'.

We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.