Job opening - Customer Success Director in Pozuelo De Alarcón | Randstad

summary

pozuelo de alarcón, madrid
€60,000 - €68,000 per year
permanent
completa

job category
other

job details

· Serves as the main point of contact in all matters related to client concerns andneeds.· Build and strengthen client relationships to achieve long-term partnerships.· Work with sales and other internal teams to develop strategic account plans andensure KPIs are being met.· Use sales techniques, processes and methodology to effectively manageaccounts and up-selling opportunities· Actively sells additional services to existing clients and new business leads· Work with sales and other internal teams to develop strategic account plans andensure KPIs are being met.· Develop a thorough understanding of our products and service offerings tobetter upsell and cross-sell to clients.· Maintain accurate client records, keeping track of any contract updates andrenewals.· Analyze customer data to improve customer experience· Maintain a detailed understanding of products and services, assist customerswith questions and suggest the best products for their needs· Ensure visibility of program and customer health both internally and withcustomer teams· Use sales techniques, processes and methodology to effectively manageaccounts and up-selling opportunities· Periodic travel to clients is required (10-20%) ...

· Serves as the main point of contact in all matters related to client concerns andneeds.· Build and strengthen client relationships to achieve long-term partnerships.· Work with sales and other internal teams to develop strategic account plans andensure KPIs are being met.· Use sales techniques, processes and methodology to effectively manageaccounts and up-selling opportunities· Actively sells additional services to existing clients and new business leads· Work with sales and other internal teams to develop strategic account plans andensure KPIs are being met.· Develop a thorough understanding of our products and service offerings tobetter upsell and cross-sell to clients.· Maintain accurate client records, keeping track of any contract updates andrenewals.· Analyze customer data to improve customer experience· Maintain a detailed understanding of products and services, assist customerswith questions and suggest the best products for their needs· Ensure visibility of program and customer health both internally and withcustomer teams· Use sales techniques, processes and methodology to effectively manageaccounts and up-selling opportunities· Periodic travel to clients is required (10-20%)

experience
5
skills
alta orientación al cliente ;ingles;Inglés
qualifications
Licenciado-Administración y Dirección de Empresas

apply with randstad.
Applying with us is easy. We will review your application and see if you are a good fit for the job and the company.
we'll give you a call.
Our consultant will call you at a suitable time to discuss your application and further career aspirations.
getting you registered.
If you’ve never worked with us before, we’ll need some basic additional pieces of information to confirm your eligibility for work.
compliance check.
Next, we just need to verify a few things - we’ll make the relevant compliance checks and keep you posted.
reference and background check.
As part of the process in ensuring you’re perfect for the role, we’ll make contact with any relevant references you’ve provided.
the perfect job for you.
Our expert team will either arrange an interview for the role you’ve applied for, or if they believe there’s a better opportunity, they’ll suggest alternative options too.
the interview.
We’ll ensure that you’re fully prepared ahead of your interview and know exactly what to expect - good luck!
start your new job.
Congratulations, you’re ready to begin your new job. The team will ensure that you’re fully prepared for your first day.

Thank you for subscribing to your personalised job alerts.

You need to enable JavaScript to run this app.