Our client is a professional body who is looking for a Customer Support Coordinator to join their team.about the job.
- Ensure that project managers, auditors, and other relevant members have the necessary information to deliver high-standard projects.
- Assist in the preparation and distribution of project-related communications, such as memos, emails, and progress reports.
- Analyzing candidate and project manager data to provide early detection of issues (e.g. shortage of project managers).
- Collating and analyzing statistics post-project to uncover trends, issues, and to support ongoing year-on-year tracking and forward planning.
- Booking ad-hoc projects, securing project managers, and suitable project venues within budget.
- Proactively identify and escalate issues of concern.
- To acquire 'expert' knowledge of project delivery processes.
- Proactively support external stakeholders such as corporate firms, training providers, candidates, and project managers.
skills & experiences required.
- Demonstrated experience in customer service and project management/coordination.
- Exceptional written and verbal communication abilities.
- Proficient in business writing and skilled in maintaining professional telephone etiquette.
- Capability to effectively prioritize tasks to meet team deadlines.
- Skilled in working under tight deadlines and handling pressure.
- Proficiency in Microsoft Office Suite.
- Strong aptitude for building relationships with both internal and external stakeholders.
- Proven experience in handling difficult conversations and achieving positive outcomes for all parties involved.
- Competent in delivering professional presentations.
- Analytical skills with the ability to handle large data sets accurately and in an organized manner.
- Proficient in problem-solving and negotiation.
- Self-management and self-motivation skills.
Interested candidates, please click APPLY NOW or send your updated resume to Angel To at angel.to@randstad.com.hk
Similar opportunities: https://www.randstad.com.hk/jobs/q-angel/
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