contact center engineer in barcelona

posted
job type
tiempo completo
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job details

posted
location
barcelona, cataluna
job category
Otros Sectores
job type
tiempo completo
experience
5
reference number
job#2092702
apply now

job description

Duties Responsibilities:

Gathers detailed requirements and creates system specifications
Translates business requirements into comprehensive technical system specifications
Maps/documents the dependencies and influences of new system requirements
Responsible for creating and maintaining structured system specific documentation
Works with the project managers and development teams to ensure that implemented functionality meets architectural and design guidelines
Responsible for producing release notes and roadmaps
Cultivates good relationships with program stakeholders and communicates transparently
Supports the entire development lifecycle and reviews test cases for QA to ensure proper testing
Provides subject matter expertise for change management processes and systems
Identifies new contact center trends and discusses them with the business
Defines the ultimate vision for proof-of-concept and solution technical architecture, e.g. high level view of capabilities and requirements of underlying database, presentation, technologies
Develops application designs/blueprints and creates application architecture deliverables that are consistent with SOA (service-oriented architecture) principles
Identifies relevant logical modules and services to fulfill future solution architecture
Makes high-level design decisions on the structure and interaction of modules and services
Identifies potential evolution paths to the ultimate solution vision
Communicates implications of architectural decisions and issues to all stakeholders