contact center solution engineer in barcelona

job type
tiempo completo
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job details

barcelona, cataluna
job category
Otros Sectores
job type
tiempo completo
reference number
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job description

Duties Responsibilities:

Gathers detailed requirements and creates system specifications

Translates business requirements into comprehensive technical system specifications

Maps/documents the dependencies and influences of new system requirements

Responsible for creating and maintaining structured system specific documentation

Works with the project managers and development teams to ensure that implemented functionality meets architectural and design guidelines

Responsible for producing release notes and roadmaps

Cultivates good relationships with program stakeholders and communicates transparently

Supports the entire development lifecycle and reviews test cases for QA to ensure proper testing

Provides subject matter expertise for change management processes and systems

Identifies new contact center trends and discusses them with the business

Defines the ultimate vision for proof-of-concept and solution technical architecture, e.g. high level view of capabilities and requirements of underlying database, presentation, technologies

Develops application designs/blueprints and creates Business Architecture deliverables that are consistent with SOA (service-oriented architecture) principles

Identifies relevant logical modules and services to fulfill future solution architecture

Makes high-level design decisions on the structure and interaction of modules and services

Identifies potential evolution paths to the ultimate solution vision

Communicates implications of architectural decisions and issues to all stakeholders