it technical expert contact center in barcelona

posted
job type
tiempo completo
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job details

posted
location
barcelona, cataluna
job category
Otros Sectores
job type
tiempo completo
experience
5
reference number
job#2092603
apply now

job description

Functions:

Your Agent Desktop application is at the heart of the contact center service.

You are responsible for the application cradle to crave.

You own, roadmap, design, development, implementation, testing, operations and decommissioning where needed.

You permanently extend your knowledge to the operational teams to optimize support processes

As a CCI Technical SME you are responsible to support Customer engagement and run activities.

You will closely collaborate with the operations and architecture as well as business design teams to refine high-level design of the agent desktop and to further develop the product with internal and 3rd party vendors.

You will be key point of contact for operational escalation and new requirements for the Agent Desktop application.