application/service support in hong kong island

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job details

hong kong island
job category
information technology
job type
working hours
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job description

about the company.

My client is one of the world’s largest global investment banks in the world with offices with 1600 branches worldwide and serving 13 million people around the world.

about the job.

The primary purpose of the role is the delivery of technology application support for Asia. It will require the incumbent to play multiple roles of Technical Specialist, Desktop Support, and Help Desk Analyst, user administrator:

  • Provide application development and support
  • Provide support for calls, including maintenance, problem resolution, and project work.
  • Key person to support the Asia Data warehouse, Core banking application
  • Work closely with the line manager in the continuously improvement of IT application, service operations, processes and Kaizen
  • Assist or undertake IT project implementation/development/testing work as required.
  • Trouble shooting for application issue
  • Development and enhancement of Service Level Agreements (SLA) for all functions performed with external customers
  • Manage Asia IT system/application.
  • Deliver first level/second level technology application support service to users in Hong Kong, China, Japan, Singapore and India offices.

skills & experiences required.

  • 3-5 years’ experience in an Technology environment
  • Solid knowledge in ITIL service management standards and best practice, experience in support roles, preferably in financial institutions.
  • Able to communicate fluently in English

Good to have.

  • Proven practical and hands-on experience in database requirements definition, design & development, MS SQL, SSRS, SSIS, VB and C++.
  • Familiar with Microsoft products in particular Windows, Access and Excel
  • Experience in Web/Cloud computing environments, e.g. Amazon Web Services, Microsoft Azure

Interested candidates can apply through the portal. Should you have any questions, please contact Ian Luong at 9389 3973 for more details. Kindly note that only shortlisted candidates will be contacted.