banking analyst - client / customer service (6 months contract) in kwun tong

posted
job type
temporary
apply now

job details

posted
location
kwun tong
job category
banking & financial services
job type
temporary
working hours
Full-Time
reference number
91M0089305_1533863956
phone
000
apply now

job description

Key Role & Responsibility
- Ensure all complaints have gone through sufficient investigation, analysis, escalation and
reflection, and is possible, rectification by applying the available resources / authority.
- Manage and input both positive and negative customer feedback information for effective
and prompt response.
- Analyse customer feedback and identify the root cause and problem owner of each
complaint.
- Initiate and follow-up, when appropriate, process / service improvement program.
- Identify potential threats / risks / areas which lead instant rectification / improvement, and
also business opportunities, and escalate them to appropriate parties for follow-up actions.

Qualifications & Skills
- Tertiary education/University degree with relevant experience in banking.
- Experience in customer complaint handling and / or investigations
- Knowledge of banking services and products features will be an advantage.
- Excellent interpersonal and communication skills.
- Good analytical and problem solving skills.
- Customer focus and assertive.
- Good manner in handling customer feedback and complaint.
- Excellent command of written and spoken English and Chinese. Able to speak Mandarin is
an advantage.