compliance- complaint resolution in hong kong

job type
HK$ 500,000 per month
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job details

hong kong
job category
banking & financial services
job type
working hours
HK$ 500,000 per month
reference number
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job description

about the company
Our client is the comprehensive and integrated commercial banking business platform in Asia. It offers a wide array of banking products and services to customers, including consumer banking services, commercial banking services, corporate banking services, private banking services, treasury business and cross-border financial services, etc.
about the job
  • Handle and resolve complaints (Credit Card & Consumer Finance)
  • Prepare and/ or review reply letter to complainant, referred parties or regulatory bodies
  • Investigate the complaint’s root cause, suggest every possibility remedial plan
  • Liaise with internal and external parties for thorough investigation of the complaints
  • propose resolutions to complaints and reply customers and/ or referred parties or regulators
  • Assist to oversee the complaint handling activities conducted by various units
  • Conduct data analysis and prepare regular complaint reports for management’s review
  • Prepare periodic report
skills & experiences required
  • Bachelor’s Degree in business, marketing or related discipline
  • 8 years’ experience in banking or financial services industry is preferred
  • Hands-on experience in handling complaint
  • Able to handle complaints independently
  • Comprehensive knowledge of customer experience best practices, operations and supporting systems
  • Strong organizational and time management skills
  • Excellent communication and influencing skills
  • Well-versed in Excel and PowerPoint presentation preferred

To apply online, please click on the link below. Alternatively, for a confidential discussion please contact Nicole Hui on +852 2232 3421 / 9671 9397.