technical support in hong kong

posted
job type
permanent
apply now

job details

posted
location
hong kong
job category
information technology
job type
permanent
working hours
Full-Time
reference number
91M0089139_1529920796
phone
000
apply now

job description

about the company.

My client is a leading global financial services firm. The firm is a leader in investment banking; financial services for consumers and businesses, transaction processing, asset and wealth management, and private equity. The firm services millions of customers globally which include many of the world's most prominent corporate, institutional and government clients.

about the job.

  • Troubleshoot and problem solve PC related hardware, Printer and software issues and escalate support issues to 2nd level IT support or 3rd party vendors
  • Provide installation and problem solving for computer related task such as network, systems, printers, IPT, software and hardware
  • Provide dealerboard system support and daily office automation system support
  • Perform IT helpdesk function by answering supports calls in a shift arrangement
  • Follow-up on user purchase and services subscription request
  • Internal video conference meeting setup and troubleshoot

skills & experiences required.

  • Diploma or above in Computer Science or related disciplines
  • Proficient in market data systems and 3rdparty system such as Reuters, Bloomberg, EBS, Etrali, etc.
  • Solid experience in Active Directory, DNS, MS Exchange & MS SQL
  • Able to communicate effectively to different levels of users. Able to work independently, and as a team
  • Good command of spoken and written English, Mandarin and Cantonese
  • Front office and Private Banking support experience will be advance

Interested candidates can apply through the portal. Should you have any questions, please contact Ian Luong at 9389 3973 for more details. Kindly note that only shortlisted candidates will be contacted.