customer service team leader - english and german or norwegian speaking in budapest

posted
job type
permanent
apply now

job details

posted
location
budapest
job category
ügyfélszolgálat
job type
permanent
reference number
126034
apply now

job description

Cégleírás / Organisation/Department

Are you looking for a challenging opportunity in a multinational environment? We are looking for German or Norwegian Speaking Customer Service Team Leaderfor our multinational partner.

Pozíció leírása / Job description

-To lead a team of complex processes
-Good understanding of the relevant processes and business requirements
-Drive process optimization and improvements
-Follow up on process KPI targets and analyse and review the performance
-People management task for the team members
-Carry out regular one to one meetings
-Perform a high standard of customer relationship and stakeholder management



Elvárások / Requirements

-Academic degree
-3+ years’ experience in Customer Service environment
-2+ years in leadership experience
-Fluency in German or Norwegian and English language
-Experience in using SAP/Siebel
-Excellent communication skills
-Open for new ideas and constantly looking for improvements
-Ability to lead people
-Highly motivated individual
-Good problem solving skills

Amit kínálunk / Offer

- Outstanding growth opportunities within the international organisation
- Prestigious and successful company
- Nice and professional working environment in a centrally located office
- Competitive salary and benefits

Kapcsolattartó / Applications

Agnes Meszaros