office assistant - part time; in 4 hours in budapest

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job description

Cégleírás / Organisation/Department

Office Assistant

Pozíció leírása / Job description

• Receive and respond to voice inquiries from the vendors
• Manage incoming emails ensuring timely, accurate and customer friendly response
• Follow up customer queries and check resolution where necessary to ensure satisfaction with the response
• Monitor system performance, escalating technical-related issues to management or via trouble ticket escalation
• Accurately prepare individual metrics regularly
• Track and document all customer contact
• Root cause resolution of identified and/or received supplier queries, complaints and escalations
• Liaise with internal & external colleagues as needed
• Maintain vendor master data
• Support closing activities (monthly, quarterly, yearly)
• Daily support of Office Lead (Vendor Communication, Event Management support, administrative tasks)
• Carry out ad hoc requests of Group Leader and/or Manager

Elvárások / Requirements

• Business Administration and/ or Finance related BA degree
• Advanced level of English language
• 1-2 years Executive Assistant or Personal Assistant work experiences
• Basic understanding of office processes
• Customer Service/ Vendor management experience
• Excellent spoken and written communication skills
• Customer Service oriented mind-set
• Resolution focused mind-set
• Quality-oriented
• Distinct flexibility and capacity to work under pressure

Amit kínálunk / Offer

Additional information:
• Excellent office in the heart of the city with 21st century solutions
• People focused Danish culture with development opportunities in an international environment
• An attractive compensation package providing working from home possibilities
• An organization where your opinion counts and team spirit is important

Kapcsolattartó / Applications

Viktória Szikora