service desk team leader in -

posted
job type
permanent
apply now

job details

posted
location
-, budapest
job category
IT / telekom
job type
permanent
reference number
127473
apply now

job description

Cégleírás / Organisation/Department

Our partner is a Swedish multinational company, that is present in more than 75 countries. The company is one of the world’s largest providers of comprehensive metal cutting solutions for milling, stationary tools, holemaking and tooling systems. To their expanding team we are looking for a Service Desk Team Lead.

Pozíció leírása / Job description

- Operational responsibility for day-to-day operations
- Handle 1st line cases and dispatch cases to 2nd line
- Solve the cases effectively according to applicable guidelines, standards and priorities
- Perform hardware and software installations
- Oversee administration, support, and personalized assistance for digital tools, systems, and hardware to all staff
- Collaborate with other parts of the organization
- Prioritize incidents based on urgency
- Document routines and instructions
- Ensures that the service team is motivated in the short and long term, as well as work proactively by collecting, analyzing and presenting improvement proposals
- Develop your team and individuals through coaching, mentoring, and feedback
- Delivery of end to end user experience and satisfaction


Elvárások / Requirements

- Experience from working and leading in a service desk
- Language: English & other European language a merit
- Experience of managing IT
- ITIL Foundation certification


Amit kínálunk / Offer

- Competitive salary
- Home office
- Supportive corporate culture
- Friendly and helpful team

Kapcsolattartó / Applications

Ildikó Rác
ildiko.rac@randstad.hu