technical customer service specialist in budapest

job type
apply now

job details

job category
job type
reference number
apply now

job description

Cégleírás / Organisation/Department

We’re hiring a Customer Service Specialist who is able to deliver high-quality technical service over live chat and email to our customer service operations from Budapest.

Challenge yourself!

Our partner is revolutionizing the way people make and receive phone calls. They are one of the fastest growing mobile startups in the world. The phone dialed app has remained unchanged since smartphones launched over a decade ago. Our partner is changing this by working with mobile phone makers and mobile carriers to bring this innovation to more than 40 million monthly users in 196 countries. With offices in Seattle, London, and Budapest, we have the backing from top investors in the US and Europe, and an exceptionally diverse and skilled team.

Pozíció leírása / Job description

-Through our support systems, answer customer questions, address issues, and help ensure our customers’ information is correctly processed
-Review user feedback sent through our app, social media, and app store reviews; aggregate and disseminate to the appropriate internal audience
-Troubleshoot potential bugs and issues, track, organize and pass along to the product team for fixes
-Creating and maintaining internal and external User Guides
-Help maintain and update the documentation to optimize the customer service experience and minimize incoming requests
-Help building customer trust and customer satisfaction
-Be involved in direct communication with customers and leads
-Participate in on-call duties

Elvárások / Requirements

We are looking for you if you:

-Want to become a true product expert; you get to know every capability of our products and services
-Have outstanding professional communication skills, whether through email, on the phone, or in-person
-Have a built-in sense of urgency, and the ability to prioritize work
-Be a self-starter and have a passion for organizing your day from the ground up
-Be proactive, the number of tasks will not decrease by waiting for someone else

Technical knowledge, skills, education, and experience:

-1+ years’ experience in customer support or similar role for a web, mobile or desktop software product;
-Ability to learn business software fast. Whether Zendesk, Excel, Salesforce, JIRA, or custom tools, you’ve proven you can get up to speed quickly.
-Excellent communication skills, be comfortable interacting over phone, email and live chat in English;
-Self-directed and comfortable being an independent contributor;
-Comfortable in fast-paced tech start-up environment
-Understanding the need of working in non-business hours due to time zone differences
-Knowledge of social media, business intelligence, and analytics is a major plus
-A BA or BS degree is a plus, but not required

Amit kínálunk / Offer

-Work at a supportive and fast-growing startup with a fantastic team.
-Competitive salary
-Make an impact in the lives of tens of millions of consumers.
-Many office perks and great company benefits.
-Collaborate and learn from other great team members.
-Support in developing your skills and accelerating your career

This position is based in Budapest, working from our fantastic downtown office near the Oktogon area.

Kapcsolattartó / Applications

Renáta Schlifni